Richpanel ‑ Help Center & CRM

Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias

Gratis abonnement beschikbaar. Er kunnen extra kosten van toepassing zijn.

Sectie belangrijkste voordelen

Turn browsers to customers

Chat live with visitors, give product recommendations, share coupons and convert them to customers.

Manage all channels

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Save time on customer support

Let customers resolve issues before reaching agents. Including order tracking, returns, exchanges and product recommendations.

Richpanel ‑ Help Center & CRM

Richpanel ‑ Help Center & CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

2. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

3. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and customer

Lanceringsdatum

Integreert met

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
Richpanel ‑ Help Center & CRM

Richpanel ‑ Help Center & CRM

Richpanel is a help center (help desk or customer support) for e-commerce stores that allows your customer service team to manage all of your support, and customer service in one place.

More than 1500 DTC brands use Richpanel to deliver personalised customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Get complete customer context in a single window with the bi-direction integration with Shopify and Richpanel.

Get a powerful and contextual Unified Customer profile and see order details, refund requests, cancellations, and order duplications against every customer.

Be on top of the most important metrics such as customer lifetime value, order frequency, customer satisfaction, etc.

What can you do with Richpanel?

1. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, set up powerful pre-purchase flows, resolve queries automatically and increase the order volumes from your website.

2. Manage all channels from one Inbox

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all support channels from one simple Inbox and standardise the customer experience.

3. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.

4. Save time spent on customer support

Auto-resolve 50% of queries with a powerful self-service widget. Let customers track packages, request returns, and exchanges, and get product recommendations before they reach agents.

5. Richpanel is Multilingual

Set up live chat & Self-service in your customer’s native language. Transform into a global brand without the operational overhead with Richpanel’s Multi-lingual capabilities. Create lasting relationships that make your customers pick you every single time

6. Measure & improve your customer support metrics

Measure response times, resolution times and satisfaction score of your support team. Measure the revenue impact through customer support. See all your agent’s efforts translate into dollars in real-time.

7. Send surveys & measure CSAT

Send surveys to customers after conversation and measure customer satisfaction scores.

8. Integrates with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

10. Multiple stores

Running multiple stores? Or Want to easily connect all your stores. Set up store-specific branding and support all customers from one place.

11. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration and customer

Lanceringsdatum

Integreert met

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive

Starter

Gratis

  • 10 Help Center Flows
  • Live Chat
  • 3 Users

Regular

$50/maand

of $41.67/maand, gefactureerd voor $500 eenmaal per jaar

$20 for additional 100 orders

  • 200 Orders
  • Live Chat
  • Basic Help Center
  • Email & Social
  • Basic Reports
  • Aircall

Pro

$500/maand

of $416.67/maand, gefactureerd voor $5,000 eenmaal per jaar

$15 for additional 100 orders

  • 5000 orders
  • Everything in Regular +
  • Self-Service Advanced
  • WhatsApp + SMS
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

Recensies

5.0 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

  • 5 van 5 sterren
    99% recensies zijn 5 sterren
  • 4 van 5 sterren
    1% recensies zijn 4 sterren
  • 3 van 5 sterren
    0% recensies zijn 3 sterren
    0
  • 2 van 5 sterren
    0% recensies zijn 2 sterren
    0
  • 1 van 5 sterren
    0% recensies zijn 1 sterren
    0

Yasmeen Alsubaie

Locatie Saoedi-Arabië

This App is really the best CRM I've used. Simple to set up but great in all features... Salute to Mark, the technical support so far, very detailed.. and to Sonika who is always there to assist via WhatsApp. I will keep on referring this App to my other friends. I like the overall interface of this app. -Christian

DutyBox Australia

Locatie Australië

This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.

LOTUSWEI

Locatie Verenigde Staten

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!

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