Richpanel: AI Customer Service

Name: Richpanel: AI Customer Service
Brand: Richpanel Inc
Rating: 4.8 (135 reviews)

A partir de $9/mês. Avaliação gratuita de 14 dias.

Classificação (4,8)

Avaliações

135

Programador

Richpanel Inc

Ver loja de demonstração

AI customer service, helpdesk, live chat for Shopify

Provide support at your convenience using the mobile app

Chat widget is designed Mobile first and works in all screens.

Sobre esta aplicação

Lançada

15 de novembro de 2019 · Registo de alterações

Idiomas

inglês, alemãoe espanhol

Esta aplicação não está traduzida em português (Portugal)

Categorias

Conversa , Gestão de tickets de assistência

Funciona com

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Combine the best of AI & Humans. Provide high-quality support at scale.

Richpanel is an AI-powered helpdesk that lets you manage high support volumes with a small team. AI is trained on all your past interactions. It helps every agent reply like your best agent and makes them 2-3x faster. Features include a multi-channel help desk, self-service portal, live chat widget, FAQ page, automations and detailed reporting. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.

Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox
Self Service: Give customers instant answers, 24x7 with the self-service portal
Scale with AI: Help agents draft high quality replies & boost their speed
Integrate your stack: Access data from your favorite apps directly in the inbox
Measure & improve: Get actionable insights from your support data

Preços

Avaliação gratuita de 14 dias

BASE

$9 / mês

BASE plan includes 3 seats

Features include :
Email, Chat & Social channels
90 day data history
Macros
Automations
3 users included
Unlimited tickets & Resolutions

PRO

$60 / mês

ou $600/ano e poupe 17%

$60 per additional user

Everything in BASE, and:
Phone channel
1 year data history
200 AI-assisted replies

PRO MAX

$120 / mês

ou $1,200/ano e poupe 17%

$120 per additional user

Everything in PRO, and:
SMS channel
Unlimited data history
Unlimited AI replies
Multiple Languages
Unlimited tickets & Resolutions

BASE

$9 / mês

BASE plan includes 3 seats

Features include :
Email, Chat & Social channels
90 day data history
Macros
Automations
3 users included
Unlimited tickets & Resolutions

PRO

$60 / mês

ou $600/ano e poupe 17%

$60 per additional user

Everything in BASE, and:
Phone channel
1 year data history
200 AI-assisted replies

PRO MAX

$120 / mês

ou $1,200/ano e poupe 17%

$120 per additional user

Everything in PRO, and:
SMS channel
Unlimited data history
Unlimited AI replies
Multiple Languages
Unlimited tickets & Resolutions

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

135 avaliações

Avaliação geral

4,8

Pontuação por nível de classificação

97% das classificações são de 5 estrelas
131
1% das classificações são de 4 estrelas
2
0% das classificações são de 3 estrelas
0% das classificações são de 2 estrelas
1% das classificações são de 1 estrelas
2

8 de março de 2024

Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features.
The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team.
This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!

Canada TV Boxes

Canadá

12 months usando a aplicação

Questão respondida por Richpanel Inc 1 de abril de 2024

Thank you for this excellent review and thank you for being a Richpanel customer.

I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better.

Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words.

- Amit RG,
CEO of Richpanel.

1 de abril de 2024

The most user-friendly platform to work with. I love Richpanel.

GadgetWard UK

Reino Unido

Almost 2 years usando a aplicação

Editado a 28 de março de 2024

the service team always give fast response and solution.
-----27th, March, 2024-----
You service is DOWN, I can't login! Stop letting me wait for hours for response!!!
----29th, March, 2024-----
The problem was solved in one hour.

AtomStack

Estados Unidos

4 months usando a aplicação

9 de abril de 2024

RichPanel is the most cost effective and reliable option for cs.

Luxium

Estados Unidos

Over 1 year usando a aplicação

26 de março de 2024

Fantastic app that does everything we need and more. I truly appreciated the whiteglove support during our transition away from Gorgias as well. Loving it so far and so does our team. Transparent and fair prices are a big bonus here. Thanks everyone!

Popov Leather®

Canadá

About 1 month usando a aplicação

Questão respondida por Richpanel Inc 1 de abril de 2024

We appreciate the referrals you have been sending us. SaaS businesses get lucky when they get customers like you!

I appreciate you and we are grateful to you for spreading the word - Thank you!

- Amit RG,
CEO of Richpanel

Todas as avaliações