Richpanel: AI Customer Service

Richpanel: AI Customer Service

$9/月起。 14 天免费试用。
评分(4.8)
评论
开发人员

关于此应用

推出日期

2019年11月15日

语言

英语, 德语,以及 西班牙语

这款应用未翻译成简体中文

适配以下产品:

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Combine the best of AI & Humans. Deliver high-quality service at scale.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly. 更多
  • Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox.
  • Reduce tickets: Design a self-serve portal to let customers resolve issues 24x7
  • Scale with AI: AI assistants that learn from agents and automates their work
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Detailed reporting to see all your support metrics

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定价

14 天免费试用

BASE

$9/月

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/月

或 $600/年(可节省 17%)

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/月

或 $1,200/年(可节省 17%)

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

BASE

$9/月

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/月

或 $600/年(可节省 17%)

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/月

或 $1,200/年(可节省 17%)

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

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所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

122 条评论

整体评分
4.8
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2024年1月17日

Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary.

Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this).

The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great.

There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify.

I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!

Spy Monkey Surveillance
澳大利亚
20天 人在使用应用
2023年11月19日

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs
美国
2年多 人在使用应用
Richpanel Inc已回复 2024年1月24日

Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!

2024年1月31日

I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep

Muscat Livestock
阿曼
9个月 人在使用应用
2024年1月16日

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.

Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.

You will LOVE it. I promise.

The Loomia
美国
8天 人在使用应用
2023年12月8日

Shout out to Amir! When it comes to customer support, this guy is par none. He's always going above and beyond to make sure our problems are solved. Whether it's training us on how to use complex functions or if something breaks, he's always on point!

MyDermaDream
美国
9个月 人在使用应用

关于此应用

推出日期

2019年11月15日

语言

英语, 德语,以及 西班牙语

这款应用未翻译成简体中文

适配以下产品:

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

由 Richpanel Inc 开发

关于 Richpanel Inc

平均评分 4.8

在为 Shopify 应用商店开发应用方面有 4 年的经验

1885 Cabana Dr, San Jose, CA, 95125, US

支持

发送消息

1-415-498-1118

sales@richpanel.com

此开发者不提供直接的简体中文支持。

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