Related categories

Help Center, Live Chat & CRM

Automate & manage customer service on live chat, email, social

提供免費方案。 14 天免費試用。 可能需支付額外費用。
customer service crm

主要優點區段

Automate your Customer Service

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

Support all channels

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

App details

Help Center, Live Chat & CRM

Help Center, Live Chat & CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

發布日期

整合項目:

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Help Center, Live Chat & CRM

Help Center, Live Chat & CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

發布日期

整合項目:

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

定價 14 天免費試用

查看所有定價選項

Free

免費

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

月費 $200

或以每月 $150 的標準計價每年收費一次,年費為 $1,800

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

月費 $500

或以每月 $400 的標準計價每年收費一次,年費為 $4,800

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

月費 $800

或以每月 $500 的標準計價每年收費一次,年費為 $6,000

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* 所有費用均以USD計價。
** 月費或依使用量計費等定期收費皆以 30 天為週期計費。

評論

5.0 /5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

Counts per rating level
  • 99% 的評等為 5 顆星
  • 1% 的評等為 4 顆星
  • 0% 的評等為 3 顆星
  • 0% 的評等為 2 顆星
  • 0% 的評等為 1 顆星

評論清單

Filter and sort reviews

  • Brute Force Training

    地點 美國
    使用應用程式的時間 9個月

    I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.

  • Reyrr Athletics

    地點 瑞典
    使用應用程式的時間 27天

    I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!

  • Marelli Exclusive

    地點 美國
    使用應用程式的時間 接近2年

    Great app to use to communicate with your clients. Amazing support. Got me back up and running in no time.

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