Customify ‑ Custom Product App

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

It is a real nightmare to set up the sample image. I struggled for 3 days and decided to remove the app from my store.

No response from Customify team in regards to helping me install app. I really wanted this app for my customers whom are begging for these features but I can't sit around for days just waiting for a response. App deleted, moving on. (sad face)

I have been trying to test it for a few days now unsuccessfully. When I spoke with CS Erica H, she advised to use it with Firefox. When I asked if it will eventually work with Chrome so I can make an informed decision to finalize which app to use post trial, her response was "I can see you are using Chrome, hence the suggestion to use Firefox" - verbatim - which is a stupid answer given the question. I responded back to "re-ask" my question but she did not bother replying. DON'T WASTE YOUR TIME WITH THIS APP. Small businesses have limited resources, including time and effort, and a day or two spent on figuring out one app that has many competition is a day wasted.

Yet another app that promises and does not deliver .... Come on Shopify, you need to start some quality control !

Worst App that I ever seen ! Do not lose your time and work !