Customify ‑ Custom Product App

Very frustrating app to work with. They installed the program for me and then I watched every single You Tube video trying to figure out how to do a simple text box where the letters would go in once the customer typed them in. They wasn't anything.

This was the last email I received from Kamal: "There is add text also i fix your button, but there is still some error, because your time give me headcache, but you can test using debut theme, i will work on it to solve it" YOU have a headache??? I have spent countless hours trying to get this to work. It has been several days now and nothing so onto the next.....

Developer is very good help once get replied, he/she even get me some custom coding to merge my theme, I have to say that is very outstanding. By the reason I seeing many Developer will ask for lots of money for some sample modified to match the theme selected.

but sorry to say that, response time are kind of very slow. few days to get answer, dont know why, most shopify Developer reply slow, but they do a wonderful app anyway. Is hard for setting up the apps when someone like me in a hurry and not coding person also new to shopify.

This is very good app with some improvement and kind of user friendly.

Having order detail about which image and text customer type and selected would be much better when for produce custom product.

-Image upload more than one.
-Assign graphic to different collection
-Pop up/switch window by clicking design button, loading the designer app on every product page when start will turn customer down.
-Using less image layer
-Allow Gif rather then PNG for Glare will speed up the loading time.

For who need sample customization product, I definitely recommended, and this low cost for testing out.

It is a real nightmare to set up the sample image. I struggled for 3 days and decided to remove the app from my store.

I was really disappointed with Support. During our free trail, they only helped with installation. When I had issues with variants and a few other things, they never emailed back. I didn't want to continue past the trial without knowing that the app would work for us.

I really like this app as it was quick to get working and the customer service is awesome, almost instant replies. The app is very limited thou, would like to massage the app to fit the needs of my site. Would be nice if you could turn some features off and adjust more. Not being able to choose PT instead of PX is troubling. The app does not send back the base color code, just the font color. With a few more options as mentioned this app could be almost perfect, at least for my site

Initial response time to install app was a bit slow, but when I got in contact with them service has been great.

No response from Customify team in regards to helping me install app. I really wanted this app for my customers whom are begging for these features but I can't sit around for days just waiting for a response. App deleted, moving on. (sad face)

So far no resposne after 4 days from anyone regarding installation or any questions.

Great customer service !!
They are helping with setting up everything !
I wish it was free i just wanted a text box but i love how they help right away.

I have been trying to test it for a few days now unsuccessfully. When I spoke with CS Erica H, she advised to use it with Firefox. When I asked if it will eventually work with Chrome so I can make an informed decision to finalize which app to use post trial, her response was "I can see you are using Chrome, hence the suggestion to use Firefox" - verbatim - which is a stupid answer given the question. I responded back to "re-ask" my question but she did not bother replying. DON'T WASTE YOUR TIME WITH THIS APP. Small businesses have limited resources, including time and effort, and a day or two spent on figuring out one app that has many competition is a day wasted.