Customily Product Personalizer , 177 recensioni

Love this app. Very user friendly, and customer support always willing to help and improve the app.

Excellent app, a million options for different products. I have tried many apps of this style but none like this one. The most remarkable thing is the customer service, impeccable, focused on achieving your goals.

I used this app to provide some pretty advanced personalization for some POD products. I found the Customily team to be incredibly patient and helpful as I learned the platform. They appear to have an aggressive feature roadmap as well. Just in the last month or two they've released some features that are incredibly helpful when producing large amounts of templates or fine-tuning the outputs. I highly recommend you try them out.

AMAZING support! This app is a little complex at times, but their support team is incredible, and really goes above and beyond to help. Highly recommend this app!

I strongly advice you to never use that app. As a Shopify Plus customer you can be sure we know how things should work. But this app... Oh my god.. The team behind it is unwilling to hear about critical bugs. They just keep telling you to find "hacks" and "workarounds" instead of fixing things on their end.

As a business owner I always spend time first to learn the basics before I hire team members for tasks, but with Customily, unless you hire cheap workpower to spend 8 hours per day on what else could be done in 30 minutes (without bugs and with a proper UX) – you are going to go completely nuts.

In 3 months we couldn't even launch our first customizable design because although the replies from the support are coming fast – they WON'T FIX ANYTHING. Heck I even offered free UI/UX consultation to them to be able to do something finally, but they haven't replied on that.

Here is just a FRACTION of the bugs and pain points:
1. When you press CMD+Z to get back, 30% of the time the layers position will be messed up with no way to revert it except manual work.

2. You can't move multiple layers positions in bulk (although the option exists it doesn't work when you have many layers on the design).

3. If you have many layers be prepared for manual labor like no other. Instead of offering functionality to set standard thumbnails for each layer you'll need to go one by one and change these. You can think it's not a problem but when you got 400 layers to change it becomes very painful and could be fixed super fast by the team.

4. The UX is so bad, I proudly tell colleagues about it being the app with the worst UX I've seen since probably 2010. They overcomplicate everything with no reason, honestly it sometimes feels like they just want you to suffer.

5. You can't clone designs – for those of you who didn't use the app – designs are the building blocks of your products. As soon as you change the name of the option set inside that design you can not longer clone it. Now think you have created a base with 400 layers, spend days on it, and now you can't reuse it to create new designs because it won't copy. This one takes them already 18 days to fix and they're probably not even close because they still try to figure out how to "hack" our way through instead of just fixing it for god sake.

Please stay away from this app no matter what. Your life is too valuable to spend it on Customily. Learning your way thorough a bug hell which will never compensate at the end. Please understand that unless you want to be a freelancer who does Customily for other people you will go through weeks of learning without any value at the end. You will eventually face a huge bug which ruins your workflow and they won't be interested in fixing it. You will then come here are leave a 1-star review just like me, spending even more time on pointless things which won't bring you any sales.

Den besten support den ich bis jetzt gesehen habe der hammer

Thank you Martina for your help, also appreciate the help from all the team members. Yet still, this APP might be very powerful, it's still very hard to use...

It's been a game changer for us. We're pushing the system pretty hard and there's always room for improvement, particularly with bulk capabilities, but we love this app and it's an important part of our buying experience now. Also, they've been good to work with and are responsive, for which we are also grateful!

It's a good app, makes things super easy to sell by offering personalized products. Good speed and easy to use.

A very interesting customization plugin! It's helped me make all kinds of novelties that my customers really like, thanks!