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Great product and support. A bit tricky to set up, but once everything is in place it works great!
Super quick response, and resolved all of my issues. Highly recommended!
App needs a lot to improve on user- friendly.
- No sort new to old function on the front product list, whenever you have new product build, you will need to scroll down to find again.
- font manager is also very poor, when you installed new font you can't installed all at once, you can only put it separately one on one.
- And go to product font manager, the new font will hide inside the list, then you will need to remember tons of font you just installed.
- The layer list also need a lot to improve, it's better to make the previous layer you are editing in different color, so which you click back to the layer list, you won't miss from tons of layer you just create, and just wasting time figuring out which one should it be.
- The enable feature box to check for CPB_Orderd automatically turn to draft, it doesn't work at all. All cpb_ordered still shows up at frontend, lots of incompletion function they need to improve.
- Custom service complain to user spending more time on helping out. Wow, didn't hear that we pay for the app, and get complain from support. Thanks for being so supportive.
Hello there,
Thank you for your feedback. We are working on implementing new interface with improved UX based on customers feedback. We will include your recommendations as well.
Certain features are complex and sometimes hidden in settings, so we also recommend reading through our documentation and reaching out to support@buildateam.io - our team is always ready to help.
Cheers,
CPB Team
Top App! Top Service!
Amazing quick support. Built our kit builder in days when we’ve been trying for months. Highly rate!
Developers are awesome and will install the theme on your store if you are having issues. Loving it so far.
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We LOVE this app at Villy Custom. Custom Product Builder allows our customers to seamlessly customize their dream custom cruiser with a crazy amount of color combinations. The builder has been live for about a year now and working fantastically, very minor problems if any. For any problems that you may have, the support team is quick, friendly, and knowledgeable. They seriously make my job easier.
I can’t say enough to recommend the Custom Product Builder, and the team behind it. It’s hard to know where to start – I have been struggling for several years to present my product line as I envisioned it – a highly personalized and customized pet themed photo jewelry line that told the customer’s story, their way. The product customizer that I had been using was as good as it could get at the time, but was unable to create a visual experience for the customer. More than that, the app developer had evolved into some bureaucratic organization that only worked certain hours – and became highly unresponsive to issues. A Shopify Expert recommended the Custom Product Builder to me, and I immediately recognized the potential to help my business. I won’t lie – it does take some work to create the product logic with layers (as it does with any customizer) – but once that’s done it’s super, super easy to make changes and tweaks…and it’s actually fun to play around with the presentation of the product customization so you get it just right. Most important, the CPB team was always there to support me, regardless of when I was working on this. From the introductory tutorial, to the ongoing response to emails when I didn’t understand something, or when things didn’t go as planned – even my dumb questions that I answered for myself one second after I sent the email – Lex, Egor and Artem were patient, helpful and super, super responsive. There are (many) times when I think I have to be nuts to be a solopreneur doing this on my own – but I am dedicated to my business and customers and I am delighted to work with people who exhibit that kind of dedication towards their business and customers. We both understand what it takes to be successful in our respective endeavors – and won’t stop in the relentless pursuit of it. You can’t go wrong with the CPB team behind you.
After working with this app for about a month I can say that once you get a hang of it it's great. There are so many possibilities for product customization and the team has been so helpful and responsive, always tweaking the app for our specific needs and fixing any issues we had. The app itself takes some getting used to, but I'd give 5 stars for the helpfulness of the developers alone.