評論 (105)

整體評分
4.5
各級評分數量
  • 85% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 7% 的評分為 1 顆星
2023年12月16日

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Try to Reinstall App

We will be happy to resolve this error. Contact with us if you need help with app, please.

OPOVE
新加坡
使用應用程式 11分鐘
Buildateam 已回覆 2024年2月21日

Hi there. Thank you for reporting this issue. It was resolved the same day. Apologies for the inconvenience. Please don't hesitate to email to support@buildateam.io if you have any questions or need help with anything.

編輯時間:2022年1月14日

Fantastic App for anyone who offers custom products that are made to order, The guys who created this have thought of everything and are always happy to help with advice and guidance along the way. Vlad in the support team is an absolute legend! It might seem a little bit overwhelming at first but once you get your head around it it really is an amazing app and everything is considered and well implemented. We use it to offer custom surfboard designs and it has really improved our customer experience and sales.

Verdure Surf
紐西蘭
使用應用程式 12個月
編輯時間:2024年11月13日

Labo Mono
英國
使用應用程式 大約2個月
2025年3月7日

HOCKEYeSHOP
加拿大
使用應用程式 7天
2023年9月11日

Lost Hat Co.
美國
使用應用程式 6個月
2024年8月1日

This app is really slick! Very easy to learn, and you can pack quite a bit of customization into your products. We are very happy we when with this app to customize our products.

My Store
美國
使用應用程式 大約2個月
2024年5月27日

I'm coming at this from a relative amateur's point of view and tbh i have got stuck a couple of times but finally gave in and contacted support and I'm very glad I did, they've been extremely helpful and have never failed to return back to me or provide a great solution.
This is the extent of my experience at this time but I would happily recommend them

Singleton & Clamp
英國
使用應用程式 3個月
2023年8月24日

The Custom Product Builder app revolutionizes the way we offer customizable options. The interface is sleek, user-friendly, and highly intuitive. The support team is responsive and goes the extra mile. A must-have for any store that values customer engagement and personalization!

Schrankdesign.de
德國
使用應用程式 7個月
2023年3月3日

Thank goodness for this app! It made it so easy to build out a completely custom step-by-step product customization. It's super user-friendly and I cannot say enough about how amazing (and prompt) the support team is. They were quick to answer any question and went above and beyond to make sure the app was working the way I wanted it to!

Planting for our Future
美國
使用應用程式 大約1個月
2023年3月2日

Let me first start by saying, my configuration requirements are VERY complex and not easily solved by any other Product Configurator and I'm sure I'm pushing the limits of this app. I can't say enough about the support team and their willingness to help make this happen. They have the knowledge to suggest more efficient ways to set things up which results in a more manageable long-term solution. Will be very excited to launch my store in the near future!

Fox Design Works
美國
使用應用程式 7個月
2023年1月30日

Really great app! Does exactly what I'm looking for (gives you unlimited product customisation options and helps you get over the 100-variant limit) and the support from the team is amazing! Thank you to Vlad who has been super friendly and quick in making all the changes I've asked for! 5 stars!

Agored Doors
英國
使用應用程式 3個月
2022年10月3日

Support is atrocious. Lots of bugs and things that don't work correctly. When trying to get aide or help, it takes DAYS before a response, which is wayyyy too long when your whole store runs on their app. When you do get help, you get moved from person to person. Have had an issue persistent for weeks, and it still isn't resolved. I installed and setup from top to bottom another app by the time I've even gotten a simple response. Goodbye and good riddance CPB

Evolve PCs
美國
使用應用程式 接近2年
2022年9月20日

I love the Custom Product Builder App, it offers so many options and features. In fact, it's the heart of my Shopify web store. Last but not least, the support is just sensational!!! THANK YOU

MANILO
瑞士
使用應用程式 大約2年
2022年8月26日

I've been using this app for about a month now and I can say that this is the best coutomizer app I've used. The support is fantastic also.

Your Art by You
愛爾蘭
使用應用程式 27天
2022年8月23日

I've used the custom product builder in my store since I launched lolaandmaeve.com a year ago. Vlad and the team have been beyond helpful in setting up my products and the interface, they have just been great to work with. I would recommend this app for any store... it's affordable, works well, and looks great!

Lola and Maeve
美國
使用應用程式 1年多
2022年4月7日

Does everything I need without a high price! $15 for complete customization is pretty great. It works very very well, though it is a bit confusing to use at first but I eventually figured it out. Don't forget to compress your photos before you upload them or they will take a while to load, there are free compressors you can use online.

CutieCatsCorner
美國
使用應用程式 13天
2022年2月28日

The Custom Product Builder Website is not very marketing friendly like their competitors, but I did a lot of research and the functionality and price can't be beat. As with any new program, there will be a learning curve, but they have lots of FAQ's and videos to help you out. In addition, you can ask them a question get a fairly rapid response. I highly recommend CPB for any of your configurator needs.

Chief Caddo
美國
使用應用程式 大約1個月
2022年2月2日

This app is terrible! Very glitchy, does not work properly. When I realized this I tried to remove the app from my store and it deleted all of my products entirely! I had to shut my store down and add everything back in from scratch again. I would not recommend downloading this.

Abel's Workshop
美國
使用應用程式 大約1小時
Buildateam 已回覆 2022年2月4日

Hello Abel,

Thanks for your review and apologies for the inconvenience! Looks like the theme you are using isn't built based on Shopify's guidelines, so there may have been issues with the automatic installation / de-installation. We always recommend creating a backup of your published theme, before installing any application. This ensures you can always revert back to the original theme files if there are any issues!

The application is quite complex indeed, it requires reading documentation and learning some basics in order to get maximum benefit from it!
It may also require a strong PC in order to work in the admin panel while creating complex customizations (just like Photoshop).

We do offer a 30-day free trial, free demo calls, free basic help with product setup, free 24/7 support via email, free support via phone and free 1 hour development for any theme customization requests you may have - everything to make sure you can get started seamlessly!

However, 1000% our app can't delete your products! We don't even have such functionality! This must have been some mistake!

Let us know if you decide to try out our app again and if you need any help with anything - we will be happy to help you to get started with CPB. You do have a cool shop with interesting products and it matches our app's capabilities well.

Wishing you all the best!

Cheers,
CPB Team

2022年1月31日

The app has been pivotal for our online shop and the customer service the teams provides in excellent both in terms of speed to action and quality of their delivery.

Five Of Us Store
英國
使用應用程式 6個月
2022年1月26日

App works well and as advertised. I'm even more pleased with the customer service received from the teams when I had questions (even custom development ideas for my specific website). Cannot thank the team enough, my business would not been up-and-running without them. FIVE STARS... No question.

Pulse Card Co.
美國
使用應用程式 3個月
2022年1月25日

terrible UI, spent far too long learning it for it to be plagued with bugs. Devs didn't email back in reasonable time frame and failed to fix issues.

Aus Online Commerce
澳洲
使用應用程式 27天
Buildateam 已回覆 2022年1月26日

Hi there,

Thank you for your review.

We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than anticipated. We have developed a rather complex application that takes into account a lot of different possibilities for combining customization and personalization options.

This complexity is reflected in the UI and the timeframe required to get onboarded.
Its like working in (learning) Photoshop pretty much, but it's CPB instead. Sometimes we think ourselves that our app looks like a pilot cockpit - so many checkboxes and settings. And everything needs documentation.

In order to cover for possible delays during the initial product setup we offer a 30-day free trial, so that there is enough time to take care of everything that matters. Your case was reported on Thursday and by Sunday we released a patch. We informed you on Monday, however it seems like it was too late. We apologize for the inconvenience.

Let us know if you have any constructive recommendations or suggestions for UI / UX that would help our customers onboard faster. So far we have been trying to achieve that by adding user guides, videos and tooltips. Realistically we aren't sure if we can simplify things - because many of our happy customers use very customized versions of our application.

Please let us know, if we can do anything for your project to help make sure that you are more satisfied with our application and support.

Hopefully we can be useful for your business strategy.

Again, sorry for any delays caused for your business and apologies for the inconvenience.

Thanks,
CPB Team

編輯時間:2021年12月6日

After some issues to start with the app working with my theme, the support team worked hard to find a solution, when many other apps would have just said sorry, not compatible for you. This was never said, they kept going at it until it was solved and I am thrilled. Great app (and yes, to start you night be overwhelmed, but one training call with them, its not so hard and you can do, I promise). This app is a must if you want to step up your custom product experience for your customer.

MiSiPi Design
香港特別行政區
使用應用程式 28天
2021年8月8日

We are a store specialized in neon and to find a plugin that fits our needs, we lost a lot of money in other competitors and were disappointed. By chance, we contacted Vladislav and he was able to advise us and develop the neon effect we were looking for thanks to his colleague Egor. We are 100% satisfied with the plugin, they are very attentive and incredibly responsive. Don't look any further, you're in the right place! Word of a very perfectionist team. Thank you for everything.

The Hype Neon
比利時
使用應用程式 大約2個月
2021年8月8日

Best experience with a software company! What do you want when you integrate a software application? Good support, individual problem solutions, personal contact persons (real human-beings), flexibility and no hidden costs. You get all of that! The functions of a software are of course important and have to fit your own case. Everyone has to evaluate this themselves beforehand. But the value of the support is just as important! I feel personally better looked after than any of my other countless experiences with software manufacturers and I can't stop praising the team! An unbelievable achievement with so few people on board and distributed across Europe! Keep it up! I will definitely use it with other customers!

laserkatze.shop
德國
使用應用程式 2個月
2021年5月27日

Highly recommend !!!The service that i've received from Vladislav was fantastic. he has been extremely helpful.best service ever ! my business has evolved through ths app

Handmade by Anadel
法國
使用應用程式 7個月
2021年4月16日

Highly recommend this app. The service we've received from Vlad and team is incredible. They've been extremely helpful and responsive and came up with a few custom solutions for our business. (custom work outside scope of app) Extremely impressed and grateful for Buildateam!

Plantsie
加拿大
使用應用程式 4個月
編輯時間:2021年3月25日

It was a very steep learning curve and I actually hired a shopify expert to help me understand it, and from them I learned how the app works for my purposes and how to add and change products on my own after they set it up for me. It's a very good tool to really customize it to how you want it so I feel that justifies the complex nature of the app. The videos online were a bit confusing to me and though I feel there can be improvement in that aspect, it didn't affect the product itself. Vlad was very helpful in answering my many questions and it took a bit of work but CPB achieved what I had envisioned with the requirements I had for the flow. I'm very very happy with the final result. Worth it.

Cherish Floral Preservation Designs
加拿大
使用應用程式 24天
Buildateam 已回覆 2021年4月8日

Hello there!
Thank you very much for choosing Custom Product Builder App, your review and your trust!
We wish you lots of customer engagement and sales!
Please don't hesitate to let us know if you ever need help with anything.
Cheers,
CPB Support Team

2021年2月19日

Great App, but very poor in helping new users figure it out. It's confusing, messy and overall hard to learn. Support is not easily accessible and that was enough for me to switch to a different app. Great app if you have 5-10hrs to invest in trial & error due to a complete lack of a guide/how-to

Fidget Popper
英國
使用應用程式 36分鐘
Buildateam 已回覆 2021年4月8日

Hello there,
Thanks for choosing Custom Product Builder App & for your feedback.
Indeed, we have been adding SOOO many features requested by our customers over the last few years that the product setup interface became like a cockpit control panel!
We have recently started working on a refactoring / redesigning project for the admin interface to simplify it and optimize for our users based on the feedback that we have received.
While still in development - now it can be found under 'CPB App > Global Settings > Enable Beta Editor'. We are also working on adding more tooltips with instructions and short videos into the interface.
Please feel free to check it out and let us know if you have any recommendations on how to make it better and more comfortable.
Cheers,
CPB Support Team.

2021年2月3日

My website HEAVILY depends on this app and it's working great! The support staff is very attentive, responsive, and effective.

eligo video
美國
使用應用程式 5個月
編輯時間:2021年1月29日

The customer service for this app is unbelievable. Vlad is a saint. He helped me with EVERYTHING I needed via email, and he was super quick to respond each time. I can't say enough great things about their team!

Snap Napkins
美國
使用應用程式 大約1個月
2021年1月26日

I struggled quite a bit at first to figure out the app, but was able to follow the videos and FAQ section to get things pretty much set up. I reached out to support for the rest and they were super fast and helpful. They resolved all of my issues and requests very quickly and with hardly any back-and-forth. This app was exactly what I was looking for and the service was beyond expectations. Much appreciated!!

Hop Valley Cap Builder
美國
使用應用程式 3個月
2021年1月23日

While there are limitations to this app for my purposes, specifically regarding image modifications, the quality of the product compared to its competitors is superb. Even more important from my perspective is that the customer service is completely on-point. Immediate ticket generation, quick response/turnaround times, and the commitment to exceed expectations have made this investment invaluable for my business. Developers are terrific, especially Egor, though Vlad has been pretty great also. Highly recommend!

AllPetsPlace
美國
使用應用程式 大約2個月
2020年12月7日

This app is SO amazing! Takes about an hour of playing around with it to fully figure it out, but it is incredible how much customization it has. I reached out to their team about an issue, and 8 back-and-forth messages were resolved in less than 4 hours. SO SO SO worth the $35/month.

Pawtone
美國
使用應用程式 4天
編輯時間:2020年10月28日

The app provides a lot of customisation options but the documentation is not upto the mark. The backend is extremely confusing and outright illogical in certain areas. For example, you can not create a product using Shopify's backend. To enable customisation in a product, you have to create the product in the Custom Product Builder App. It seems to be a simple process of importing all products from shopify, but that is not supported by the app. UPDATE: Rest all features are a good mix of ways to work around the shopify's limitations and the after sales support is fantastic. The developers were more than helpful in customising the app for our specific needs.

kria.studio
印度
使用應用程式 大約2個月
2020年10月18日

I can’t say enough to recommend the Custom Product Builder, and the team behind it. It’s hard to know where to start – I have been struggling for several years to present my product line as I envisioned it – a highly personalized and customized pet themed photo jewelry line that told the customer’s story, their way. The product customizer that I had been using was as good as it could get at the time, but was unable to create a visual experience for the customer. More than that, the app developer had evolved into some bureaucratic organization that only worked certain hours – and became highly unresponsive to issues. A Shopify Expert recommended the Custom Product Builder to me, and I immediately recognized the potential to help my business. I won’t lie – it does take some work to create the product logic with layers (as it does with any customizer) – but once that’s done it’s super, super easy to make changes and tweaks…and it’s actually fun to play around with the presentation of the product customization so you get it just right. Most important, the CPB team was always there to support me, regardless of when I was working on this. From the introductory tutorial, to the ongoing response to emails when I didn’t understand something, or when things didn’t go as planned – even my dumb questions that I answered for myself one second after I sent the email – Lex, Egor and Artem were patient, helpful and super, super responsive. There are (many) times when I think I have to be nuts to be a solopreneur doing this on my own – but I am dedicated to my business and customers and I am delighted to work with people who exhibit that kind of dedication towards their business and customers. We both understand what it takes to be successful in our respective endeavors – and won’t stop in the relentless pursuit of it. You can’t go wrong with the CPB team behind you.

Zelda's Song
美國
使用應用程式 大約1個月
2020年10月15日

This app is exactly what we needed to create very specific variants and customizations to our products. The support team is extremely responsive and helpful.

Encapsulated Studios
美國
使用應用程式 28天
2020年8月27日

Perfect app for allowing customers to customize their order before buying. Customer support immediately helped me with an issue I had!

Joy-Caps
美國
使用應用程式 4天
2020年8月20日

Passionate Devs that are adding useful Features to this nice app! Using it for our game accessory individualization Shop

michelle's mods
德國
使用應用程式 13天
2020年7月1日

We have used this app for about 3 months. It was good then and they have constantly improved it. Now I would say the app is great. Support has also been excellent. We have had 3-4 occasions to request their support and they have responded and resolved all issues quickly.

Custom Life
美國
使用應用程式 4個月
2020年6月15日

Until now we always got quick help to all our problems we had with the Costumizer app. We can only recommend the support, keep it up!

Moyo collective
德國
使用應用程式 8個月
2020年4月21日

The app works well, the customer service helps a lot and is fast to solve questions or problems. Great!

ONI Original
墨西哥
使用應用程式 大約2個月
編輯時間:2020年3月19日

We have always wanted to have a product builder, but we don't have developers in house and it was going to cost a lot to do it from scratch. So here's a great app that gets you definitely started. Simple, with quite some features, it is customizable to your need and very easily integrated with your store. I would definitely recommend it!

Also I have to say customer service acts very fast and gets things done, as opposed to getting you to do the work, as many apps out there!

SAK Project
葡萄牙
使用應用程式 9個月
2020年3月18日

I uesd the app for 4 days, didn't work like it should. Waited on support to fix the problem, just kept getting passed around, but yet they say there is 24/7 support.

Shonovi Customs
美國
使用應用程式 1天
Buildateam 已回覆 2020年4月13日

Hi there,

We hope you are doing well!

We apologize for the inconvenience. In March we had a very large volume of requests and we also just released a large update to our app. So we had some delay in answering and resolving customer requests.
As soon as our developers were ready to take on your store setup, we have reached out to you with an offer to help and requested access to your store. Unfortunately you removed our app and refused our support, so we couldn't proceed with helping you.
Creating custom products in general is a time consuming process - so our app comes with a 30-day free trial in order to give everyone enough time to set up products according to their business requirements.
We apologize for any inconvenience this may have caused you. We will be happy to assist you again if you ever decide to check out our app again. We have recently added a lot of new exciting features and improvements.

Stay Safe and Healthy!

Cheers,
CPB Team.

2020年3月6日

The app was working until the recent update. Please help. We need to get this up and running the soonest.

Druh Belts & Buckles Best Designer Golf Belts Accessories & Clothing
美國
使用應用程式 1年多
Buildateam 已回覆 2020年4月13日

Hi team,

We hope you are doing well!

We apologize for the inconvenience. In our recent v3 release we updated a lot of core functionality for better speed and UX. Unfortunately it also included some bugs. Over the last few weeks we have been actively working on releasing fixes for all reported issues including the ones you sent to us.

We have released a patch for rendering default options with support of 3 logic levels on Mar 17th. It also included a lot of other fixes / features. You can see an up to date changelog here: https://buildateam.zendesk.com/hc/en-us/articles/360042242811

Please let us know if you have any other issues or need help with anything else.

Stay Safe!

Cheers,
CPB Team.

2019年7月23日

I used the app for a special part in my website and I needed help for a special feature : the help team is quick, nice and efficient. Thanks a lot !!!!

scusemycustom
法國
使用應用程式 5個月
2019年6月14日

Thanks to the Product Builder, our challenge to offer our customers to customize our best bracelet design was excellently accomplished! Understanding exactly what we need and doing a professional job we have achieved it thanks to the good attitude, patience, responsibility of Alexey and his team!

Life on Motion
美國
使用應用程式 3個月
2019年5月14日

After working with this app for about a month I can say that once you get a hang of it it's great. There are so many possibilities for product customization and the team has been so helpful and responsive, always tweaking the app for our specific needs and fixing any issues we had. The app itself takes some getting used to, but I'd give 5 stars for the helpfulness of the developers alone.

SHC Custom Portraits
加拿大
使用應用程式 大約2個月
2019年4月25日

Nice functionality but it frequently doesn't save the product variants properly and you have to re-do it which takes ages to set-up.

Keatz Takeaway
德國
使用應用程式 大約1小時
Buildateam 已回覆 2019年4月28日

Dear Keatz Takeaway Team,

Thank you for your review. We are sorry that you have experienced issues with saving the custom products.

Please note that currently in order to ensure the custom product categories / options / custom layers are saved properly – first click SAVE at the bottom of the category / panel / option screen, and only after that the SAVE button at the top of the page.

We realize that this is not ideal UX / UI, and we are actively working on improving it. Meanwhile, if you need any help with the product setup or have any questions - feel free to email us, and we will take care of any issues you have asap.

Sincerely,
CPB Team.

2019年4月24日

We've only been working with this app for just over the 30-day trial period. While it takes a little getting used to, once we figured it out, it was exactly what we were looking for. Lex has been extremely responsive, and his team has been able to quickly resolve any challenges we've experienced. Selfishly, we'd like to keep this app a secret to ourselves, but in fairness to the great folks at Buildateam, it is only suiting that we post a great positive review in recognition of their fantastic work, incredible innovation, and invaluable support. All have been a real game-changer for our business!

Profound Expression
美國
使用應用程式 大約2個月
2019年4月17日

I have been using this app for about a year and I can't say enough about it. It is EXACTLY what I had been looking for, allowing my customers to completely customize their accessories. It is very user friendly and is so easy to customize to make it how you want it. Above anything else, their customer support is AMAZING. They have quickly gotten back to my emails multiple times and have fixed any issue that I was having and answered any questions. If you are in the custom product industry, you need to check out this app! It does require a lot of work on the front end to set up and upload your images, but once that is all done, you don't have to worry about anything else, and it is easy to make changes.

Emma Lyn
美國
使用應用程式 1年多
編輯時間:2019年3月31日

Looking forward to seeing how the app progresses and the future updates that are coming for stability and easier implementation. Super excited to eventually integrate into one of our stores.

vxa.life
美國
使用應用程式 大約1小時
編輯時間:2019年2月4日

Evergreen Art And Plants
I really like the improvements on your upload image options. This provides our clients with custom features that were needed. Excellent work.

B2Bartandplants
美國
使用應用程式 11個月
編輯時間:2018年12月11日

Support is incredible. I had so many questions/concerns but they walked me through every problem I encountered and I ended up with an absolutely incredible, one of a kind jacket builder that isn't anywhere else in the world! $50/month for this feature is so worth it. Yes you have to put in the work - make sure all your images are the same resolution and have proper transparency to layer. But the end result is great, though the learning curve is high.

Independence Brothers
美國
使用應用程式 大約2個月
2018年10月23日

The Idea is very clever, however the clunky backend and large menu is not user friendly, especially when going back and forth the menu options.The in-ability to upload images as thumbnails and re-size them straight off the bat is quite disappointing, especially for a $50 app.
One would expect the admin structure to be more user friendly and professional for the price you are paying - It just doesn't look finished.
As previously said, the idea is great, but for $50 per month, it is really not worth that, when you can in some cases get other apps that just about do the same with better menu's, much cheaper and not as frustrating.

SugaRush
英國
使用應用程式 2個月
2018年8月30日

The app is amazing, just what i needed. The support is amazing too! They were prompt, helpful and amazing - Ilya is amazing! They are willing to go the extra mile to attend to your needs. Keep it up, guys! Awesome! :D

Toufie
新加坡
使用應用程式 3個月