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We loved this app - it has a lot of capabilities. While it may seem daunting at first, once you learn how to use it, it is much easier to navigate. The technical support staff are top notch and extremely knowledgeable and patient in helping us work through our setup and getting all of our questions answered. If this app works for your needs, I would not hesitate to recommend it!
Update: Support really tries and offers custom solutions and quick developer support! I will update again after the support solves my issues.
Support tries to help but the tool is really not worth 50$ a months... First I could not save changes, not front view collides with other views and cannot save it properly. Jumps back to front all the time.
Hi there,
We are really sorry that you have experienced issues while trying out our Custom Product Builder App. There may be many reasons for why it happened. For example an older browser version, theme setup or other custom apps & scripts in your store may conflict with our application.
We are 3-person bootstrapped team and we have helped many Shopify merchants to set up their custom products using our application. We understand that our app is not ideal and we always try to come to the rescue whenever someone has issues. We are also working on refactoring the application, improving user experience and optimizing the performance.
If you would like us to help you setup your custom product for you or help resolve the issues that you are facing, please don't hesitate to email us at support@buildateam.io and we will gladly help you asap.
terrible UI, spent far too long learning it for it to be plagued with bugs. Devs didn't email back in reasonable time frame and failed to fix issues.
Hi there,
Thank you for your review.
We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than anticipated. We have developed a rather complex application that takes into account a lot of different possibilities for combining customization and personalization options.
This complexity is reflected in the UI and the timeframe required to get onboarded.
Its like working in (learning) Photoshop pretty much, but it's CPB instead. Sometimes we think ourselves that our app looks like a pilot cockpit - so many checkboxes and settings. And everything needs documentation.
In order to cover for possible delays during the initial product setup we offer a 30-day free trial, so that there is enough time to take care of everything that matters. Your case was reported on Thursday and by Sunday we released a patch. We informed you on Monday, however it seems like it was too late. We apologize for the inconvenience.
Let us know if you have any constructive recommendations or suggestions for UI / UX that would help our customers onboard faster. So far we have been trying to achieve that by adding user guides, videos and tooltips. Realistically we aren't sure if we can simplify things - because many of our happy customers use very customized versions of our application.
Please let us know, if we can do anything for your project to help make sure that you are more satisfied with our application and support.
Hopefully we can be useful for your business strategy.
Again, sorry for any delays caused for your business and apologies for the inconvenience.
Thanks,
CPB Team
I've been using this app for about a month now and I can say that this is the best coutomizer app I've used. The support is fantastic also.
Nice functionality but it frequently doesn't save the product variants properly and you have to re-do it which takes ages to set-up.
Dear Keatz Takeaway Team,
Thank you for your review. We are sorry that you have experienced issues with saving the custom products.
Please note that currently in order to ensure the custom product categories / options / custom layers are saved properly – first click SAVE at the bottom of the category / panel / option screen, and only after that the SAVE button at the top of the page.
We realize that this is not ideal UX / UI, and we are actively working on improving it. Meanwhile, if you need any help with the product setup or have any questions - feel free to email us, and we will take care of any issues you have asap.
Sincerely,
CPB Team.
A big shout out for this great app!
The features are awesome, simple to use and it has everything we need to visualize even complex products in our Shopify store (we sell felt products like felt key chain or felt book cover which customers can personilze completly).
There are not much product customizer apps for shopify availiable that offers this level of freedom in creating customizable products.
Customer and technical support is very responsive and the price per month plans are fair.
First and foremost, I would like to address some of the reviews that disparage this app for being complicated and difficult to learn. The developers have posted DOZENS of step-by-step articles (buildateam.zendesk.com) that address almost anything that could arise while learning how to navigate the interface. There is always going to be a learning curve that ONLY trial and error will teach. But, for what this app is capable of, it is well worth the investment in time. At least for us, the cost of the app and the amount of time spent learning it has resulted in far less time on things that either don't work, or don't accomplish our goals. After two years of refining graphics for our Shopify Store (still under construction), We were convinced that our only choice for product page presentation was going to be to render the tens of thousands of possibilities for customizing our products ourselves, and split them into several categories and collections. Luckily for us, we spent most of that time on layered graphics illustrations, that can now be used to allow the customer to choose their own opinions, thanks to Custom Product Builder. Something we have always wanted to be able to do. This app has simplified our website development to the point where we are finally seeing the light at the end of the tunnel ! We couldn't give it a higher recommendation....
Hi there,
Thank you very much for choosing Custom Product Builder App & for your review.
We are glad that it helps your business and allows to speed up creating custom products in your new store. That means a lot to us!
We are looking forward to seeing your store live and wish you lots of sales and success!
Don't hesitate to let us know if you ever have any questions or need help with anything.
Thanks for your support,
CPB Team.
the app was not very easy to use and the support refused to help set up only one product without an additional charge.
I uesd the app for 4 days, didn't work like it should. Waited on support to fix the problem, just kept getting passed around, but yet they say there is 24/7 support.
Hi there,
We hope you are doing well!
We apologize for the inconvenience. In March we had a very large volume of requests and we also just released a large update to our app. So we had some delay in answering and resolving customer requests.
As soon as our developers were ready to take on your store setup, we have reached out to you with an offer to help and requested access to your store. Unfortunately you removed our app and refused our support, so we couldn't proceed with helping you.
Creating custom products in general is a time consuming process - so our app comes with a 30-day free trial in order to give everyone enough time to set up products according to their business requirements.
We apologize for any inconvenience this may have caused you. We will be happy to assist you again if you ever decide to check out our app again. We have recently added a lot of new exciting features and improvements.
Stay Safe and Healthy!
Cheers,
CPB Team.
Looking forward to seeing how the app progresses and the future updates that are coming for stability and easier implementation. Super excited to eventually integrate into one of our stores.