Helium Customer Fields , 354 arvostelua

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 95 % arvioista on 5 tähteä
    337
  • 3 % arvioista on 4 tähteä
    10
  • 0 % arvioista on 3 tähteä
    1
  • 1 % arvioista on 2 tähteä
    3
  • 1 % arvioista on 1 tähteä
    3
17. joulukuu 2023

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
Australia
Yli vuosi sovelluksen käyttöä
Helium vastasi 18. joulukuu 2023

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

29. huhtikuu 2024

There is no free plan lying and deceit

stores directory
Saudi-Arabia
7. elokuu 2019

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
Kiina
26 päivää sovelluksen käyttöä
Helium vastasi 9. elokuu 2019

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

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