レビュー (370)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
編集日:2020年9月19日

Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have.
Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service.
Thank you guys,
Dorian

Hairdreams Tapes
アメリカ合衆国
アプリの使用期間:10ヶ月
Heliumが返信しました 2020年5月27日

Updated 9/21/2020:

"Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps.

In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value.

Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊

PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄

2018年11月16日

I had the need for a set of unique fields for our customers in order to provide dynamic content when they are logged in. Customer Fields made it easy for me to collect the required data as well as it gave me a set of hooks to be able to manipulate my web pages using the collected data.

I had one issue where I needed some assistance from the developer. Chelsea was a pleasure to work with and helped me address my needs with both professionalism and patience.

I recommend both the product and the company.

Joy Nutritionals
アメリカ合衆国
アプリの使用期間:10ヶ月
2022年6月17日

Great support & great product when you are looking to extend beyond shopify's current registration forms. We use it for: Tax exempt checkboxes, submitted tax exempt forms, customers inviting other customers & I assume it can do much more!

Fork Farms
アメリカ合衆国
アプリの使用期間:10ヶ月
Heliumが返信しました 2022年6月17日

Excellent use cases 👏
Thanks so much for taking the time to submit a review!

2018年6月22日

Simple to use and manage, but very flexible. I love the ability to keep my customers contained within Shopify and extend my metadata for our specific use case. Support has been excellent, highly recommend.

Narwhallet
アメリカ合衆国
アプリの使用期間:10ヶ月
2023年9月1日

Encountered a data corruption problem, of my own creation which prevented the Shopify registration workflow firing properly from my custom registration form. Brett at Helium did an amazing job diagnosing, testing and then recreating the corrected forms and data so I had a working fix. Amazing support. The product is absolutely awesome for metafield form building, collecting and managing data. They've done a great job on the API which shows where forms have been installed and are functioning. Forms can get quite complex, with trigger rules, view and hide, etc, so the form preview tool showing a green light for functioning elements is superb. Thanks Helium!

Knemex
イギリス
アプリの使用期間:9ヶ月
Heliumが返信しました 2023年9月5日

Triggers, rules, and complex forms are all things we're obsessed with 🙂

Thank you for taking the time to leave this review! We're here when you need us.

2015年8月11日

Perfect, does what it says, works immediately, does not conflict with our Loyalty Lion points app, customers can change their email without calling now and they keep their account info and points just fine

5 stars

Low Carb Canada
カナダ
アプリの使用期間:9ヶ月
2019年3月6日

The app is easy to use and the service was fast and friendly! We use the app to collect customer data required to validate their account. The app worked perfectly for that!

Fireworks Central
カナダ
アプリの使用期間:9ヶ月
2018年6月12日

Great App! No issues or glitches to report so we are 100% happy with our choice to use this app.Thanks Guys!!

Green Life2
カナダ
アプリの使用期間:9ヶ月
2018年2月27日

Best registration app out there, and their customer support is absolutely awesome. We highly recommend them!!!

Changemint
アメリカ合衆国
アプリの使用期間:9ヶ月
2021年8月23日

I created a multi part wholesale sign up form with this app and it is working exactly how I want it to! The app is not inexpensive - but it's very sophisticated in what it can accomplish and does it well. I had a problem with the format of my output - and customer support took the time to investigate and address my concern. An excellent app - thank you!

Zen Den Candles
カナダ
アプリの使用期間:9ヶ月
Heliumが返信しました 2021年8月24日

Thanks for using our app, and for taking the time to write such a glowing a review! We appreciate your business :)