리뷰 (374)

전체 평점
4.9
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  • 평점의 95%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
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2024년 9월 11일

I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!

Modaselle
캐나다
앱 사용 기간 6개월
답글 Helium개 2024년 9월 12일

Thank you for this review 😍 We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app.
We're here when you need us, and all the best 😊

2024년 5월 8일

App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.

Antum
멕시코
앱 사용 기간 2년 초과
답글 Helium개 2024년 5월 9일

👏🏼 we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey 🎒

2024년 7월 25일

very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional

Prodotto Mio
이탈리아
앱 사용 기간 대략 1년
답글 Helium개 2024년 7월 26일

👏🏼 Siamo d'accordo che il nostro team di successo del cliente merita un applauso! Grazie per aver dedicato del tempo per lasciare questa recensione e ciao! 🇮🇹

👏🏼 We agree that our customer success team deserves a round of applause! Thank you for taking the time to leave this review and ciao! 🇮🇹

2024년 7월 8일

Easy to use, effective, lots of customization, and some of the best customer service

North Spore
미국
앱 사용 기간 2년 초과
답글 Helium개 2024년 7월 9일

😎 Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing 🍄‍🟫

2024년 3월 9일

I am using this app solely to replace the customer sign up/register account forms. Functionally, it's the same form, except for one major thing. It has a built in "invisible" recaptcha (no puzzles) that has blocked ALL the fake spam customer accounts I have been dealing with. Our site was receiving about 50 a day and I was constantly deleting them from here and Klaviyo. Exhausting. I didn't want to pay for an app when Shopify should fix this at the source, but I had to bite. It was too much work and no other IP blocking app worked. This is the ONLY thing. Also customer service is great.

Camo Ever After
미국
앱 사용 기간 6개월
답글 Helium개 2024년 3월 12일

Thank you for taking the time to leave this review. We're constantly looking to add features that save our merchants time and headaches.
Thank you for giving us a chance and letting us be a part of your Shopify journey 😊

2024년 5월 1일

Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.

surf.soccerpost
미국
앱 사용 기간 1년 초과
답글 Helium개 2024년 5월 3일

Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey 🙂

2024년 3월 8일

Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!

Mustang Motorcycle Seats
미국
앱 사용 기간 7개월
답글 Helium개 2024년 3월 12일

"Refreshing" customer service 💪🏼 love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather 🏍️

2024년 5월 10일

Thoroughly impressed with this app. I have been evaluating different apps for a custom registration workflow for my wholesale business and this app happened to be the last app to evaluate and blew all others away for fun'c around custom forms, integration to shopify, abiliy to manage customer data, import, export, existing customer activation workflow etc etc. This app does not include volume pricing, discount and other wholesale specific features but it's BEST one around this customer management piece than anything i've seen. Highly, highly recommend this app.

K&K Cap and Hat
캐나다
앱 사용 기간 23일
답글 Helium개 2024년 5월 13일

Wow, thank you for this kind and wonderfully thorough review 😊 We're just glad that you persevered and found us!
Also, thank you for voicing some features you'd like to see us implement. We're constantly improving Customer Fields and feedback like this informs where we spend developer hours.
We're here for you when you need us, and welcome aboard 😎

2024년 7월 23일

Helium Customer Fields has been a great tool for creating customer input forms for our B2B e-comm business and the customer support team has been absolutely fantastic at helping us solve challenges related to some related shortcomings of Shopify Plus.

FPS Apparel
미국
앱 사용 기간 5개월
답글 Helium개 2024년 7월 25일

It's great to hear that you were able to leverage custom input fields on your B2B registration! That's a huge reason why we created Customer Fields 😊 We're also glad that our customer success team was able to help solve your challenges.
You know where we are if you ever need any further assistance 😎

2024년 7월 11일

Recently, we integrated Helium Customer Fields, which significantly improved our application processes by automating them, thus boosting efficiency and reducing errors. Their support team excelled when we needed a custom solution, responding promptly with an effective fix. Helium Customer Fields is highly recommended for its reliability and outstanding customer service.

Dr Anna Cabeca's Wholesale
미국
앱 사용 기간 23일
답글 Helium개 2024년 7월 15일

Amazing! 🤩 Thank you for taking the time to leave this thorough review. We take pride in our reliability and are customer success team is constantly striving to provide our merchants with the solutions they need. It's so great to hear that you're able to leverage Customer Fields to save time and reduce errors 💪🏼 Again, thank you for trusting us on your Shopify adventure 😊