Helium Customer Fields , 리뷰 353개

전체 평점
4.9
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2020년 9월 19일에 편집됨

Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have.
Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service.
Thank you guys,
Dorian

Hairdreams Tapes
미국
앱 사용 기간 10개월
답글 Helium개 2020년 5월 27일

Updated 9/21/2020:

"Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps.

In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value.

Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊

PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄

2018년 11월 16일

I had the need for a set of unique fields for our customers in order to provide dynamic content when they are logged in. Customer Fields made it easy for me to collect the required data as well as it gave me a set of hooks to be able to manipulate my web pages using the collected data.

I had one issue where I needed some assistance from the developer. Chelsea was a pleasure to work with and helped me address my needs with both professionalism and patience.

I recommend both the product and the company.

Joy Nutritionals
미국
앱 사용 기간 10개월
2018년 6월 22일

Simple to use and manage, but very flexible. I love the ability to keep my customers contained within Shopify and extend my metadata for our specific use case. Support has been excellent, highly recommend.

Narwhallet
미국
앱 사용 기간 10개월
2015년 8월 11일

Perfect, does what it says, works immediately, does not conflict with our Loyalty Lion points app, customers can change their email without calling now and they keep their account info and points just fine

5 stars

Low Carb Canada
캐나다
앱 사용 기간 9개월
2019년 3월 6일

The app is easy to use and the service was fast and friendly! We use the app to collect customer data required to validate their account. The app worked perfectly for that!

Fireworks Central
캐나다
앱 사용 기간 9개월
2018년 6월 12일

Great App! No issues or glitches to report so we are 100% happy with our choice to use this app.Thanks Guys!!

Green Life2
캐나다
앱 사용 기간 9개월
2018년 2월 27일

Best registration app out there, and their customer support is absolutely awesome. We highly recommend them!!!

Changemint
미국
앱 사용 기간 9개월
2021년 8월 23일

I created a multi part wholesale sign up form with this app and it is working exactly how I want it to! The app is not inexpensive - but it's very sophisticated in what it can accomplish and does it well. I had a problem with the format of my output - and customer support took the time to investigate and address my concern. An excellent app - thank you!

Zen Den Candles
캐나다
앱 사용 기간 9개월
답글 Helium개 2021년 8월 24일

Thanks for using our app, and for taking the time to write such a glowing a review! We appreciate your business :)

2017년 10월 11일

Chelsea and her team provides outstanding support and we highly recommend her team to other Shopify store owners.

Sohopackship
미국
앱 사용 기간 9개월
2022년 3월 16일

So far so good. Downloaded app and they immediate reached out if i needed help. Didnt need it though. Super user friendly. Provided required fields option, easily edited. Rules were easy to set up. And it automatically downloaded to the create account page on my theme... Lots of options and easy. A little more expensive than others (bc i needed the $26/mth due to customized field i needed. we are a small business and this part seems a little high to me.

Stern Distributors
미국
앱 사용 기간 8개월
답글 Helium개 2022년 3월 16일

Thanks for your feedback about the app & pricing. We strive to make each of our app's plans an excellent value, so we will take your feedback into careful consideration.