Helium Customer Fields , 리뷰 357개

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4.9
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2023년 12월 17일

i have uninstalled app but the form still stay the same ,no customer service at all !

Coco&Mint Wholesale
오스트레일리아
앱 사용 기간 1년 초과
답글 Helium개 2023년 12월 18일

Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:

As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.

Please respond to the message from our support team and let us know how you’d like to move forward. 😊

2024년 4월 29일

There is no free plan lying and deceit

stores directory
사우디아라비아
앱 사용 기간 3분
답글 Helium개 2024년 5월 1일

Hello! We're sorry to hear that you were expecting a free version of the app. The pricing plan you must have seen was for Shopify Partner/Expert shops to use while building stores for merchants.

We understand that is confusing, and truly did not intend any deceit here, and hope that you will try our app again in the future.

2019년 8월 7일

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
중국
앱 사용 기간 26일
답글 Helium개 2019년 8월 9일

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.