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App is glitchy, have to close out and restart often.
We're so sorry you're experiencing this issue. Our support team reached out to you and we'd love to work on this with you. We take every issue seriously and thank you for alerting us to your problem.
extremely clunky, not user friendly
We're sorry to hear that this was your experience. Our Customer Success team has already reached out and we're curious to hear if there's anything we can do differently on our end.
We'd love the chance to change your mind 😊
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.
We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder?
We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years.
In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.
No one is here to help.
the supporting time 8am-4pm is bull shit.
I paid, but lots of my customers got stuck when they submitted a form, no matter using mobile nor desktop.
What a joke this app
We are so sorry we missed you.
We are a small team working US office hours, and it looks like your initial support request was made on Sunday at 1pm. Thank you for being patient with us, and it looks like our support team is actively working on your support ticket.
Again, thank you for reaching out and giving us the chance to prove that we really do support every app we create.