Shop for Good Donation App

SECOND UPDATE: The devs reached out and things have resolved very positively. I really appreciate their desire to work with people who use their app.

UPDATE FOR DEV REPLY: I'm not talking about the pricing change, I'm talking about the removal of free features and making them paid. You're forcing your customers to make a decision between upgrading and paying you, or continuing with the current free plan but unable to make changes to certain (now paid) features. This is not okay, and it's unethical.

ORIGINAL REVIEW: While this app is great for automating donations and providing a lot of options when you're willing to pay the astronomical price of almost $300 per month, the free user is left with uncertainty and treated poorly.

I've been a free user for over a year now (I don't make enough money in my shop to justify the monthly subscription) and it's been great. However, Shop For Good and DailyKarma willing remove previously free features and move them to paid tiers with little to no notice (sorry I don't consider an email newsletter that I can't seem to find as notice).

A feature I had been using extensively the entire time (donations on specific products, because not everything in my store is meant for donations) was recently moved to the paid tier. While I am still able to use it as is, I'm unable to ever make any changes or add new products to it without needing to upgrade, and I find that to be quite disturbing on them to remove features from users and then force them to pay for it to return. It's shady business practices at best and greedy at worst. You're a social impact and donation app, not a massive profit machine.

This has left me needing to find another way to gather donations because their paid tiers would destroy my overhead and bleed my shop dry. They've been slow in emails (taking a week at a time to respond) and unwilling to help me out here other than to suggest I pay. I'm so disappointed and saddened by this whole experience.

(Note to anyone considering the free plan, read the fine print that wasn't there when I started, they take 10% of your donations to pay themselves. So that "free" tier is not actually free.)

This is a great app and the customer service is amazing! I needed help with an issue and sent in a request late one evening, hoping to maybe get a response the next day. Instead, JL wrote back within minutes. He then was able to fix the issue that same night and everything now works perfectly. Thanks JL!!
I highly recommend this app!

I've used this app in my corporate roles for several companies on Shopify as well as for my own little startup brand, and I have to say I am so impressed. The ease of setup and clear customer facing widgets are fantastic, and any rep I've ever spoken with was just super nice and incredibly helpful. My recently launched little brand is built on the idea of giving back 10%, and it was SO easy to do with this app and I feel so confident knowing it's all set up correctly and money is flowing to my chosen charities. It's so EASY to do good with this app!

We've worked with the DK team for over a year and they've been instrumental in helping us to digitally activate our social impact mission on our website. Navigating legalities and organizations is no easy task as you want to ensure you're doing right with the right people. Brands like ours are committed to giving back to the communities we serve and you need a knowledgeable partner who is willing to roll their sleeves up and help you achieve your goals. From a tech perspective, the application is super simple to integrate and the features are broad enough to help you maximize your social impact efforts no matter which track you choose. Thanks DK team for all you've done to help elevate our social impact programming.

We had some questions about the charity we were fundraising for and DK answered all of them :) Great app and lovely support!