Avaliações (2 257)

Avaliação geral
5
Pontuação por nível de classificação
  • 98% das classificações são de 5 estrelas
  • 1% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
6 de março de 2024

Customer service is excellent. Big thanks to Sree for your patience!

I would appreciate more ability to customize reports without having to reach out to customer service each time.

Adelaide Central Market
Austrália
Over 2 years usando a aplicação
28 de novembro de 2023

Always responsive to queries.

B2B
Reino Unido
Over 1 year usando a aplicação
15 de dezembro de 2018

I felt the directions and user friendliness of the app itself wasn't as easy as it could be, but the customer service was superb and prompt. I appreciate the help!

Fortune Emporium
Estados Unidos
Over 4 years usando a aplicação
Editado a 31 de março de 2023

The reporting is slow and unreliable. If you schedule for 12, it might arrive at any time between 12 and 1 am or even later so not suitable for time-sensitive reports. Customer support is not in real time, they just have a standard message saying they'll work on it and then disappear for days - really frustrating if your business relies on reporting.
UPDATE: They migrated us to their new platform which is a little better, the delay is now not more than 30 mins.

Hippie Pants
Reino Unido
About 4 years usando a aplicação
Editado a 8 de fevereiro de 2022

I had written my own report and Data Export cloned/copied this onto my other 3 sites. Quick, simple and efficient.

Dents UK
Reino Unido
About 3 years usando a aplicação
24 de março de 2022

Their help chat personnel is very responsive and incredibly helpful for complex requests. We have had multiple niche requests and most if not all have been fulfilled. My only qualm, is that the User interface could use a bit of tweaking.

Think Goodness
Estados Unidos
About 3 years usando a aplicação
1 de novembro de 2019

The app seems to do what is needed on a pretty small budget. There are some interface options that are a little confusing but gets the overall job done. I would say the app is worth it if you need a light weight app that is cheap to run reports on various parts of your business.

Buffalo Rose Boutique LLC
Estados Unidos
Almost 3 years usando a aplicação
7 de dezembro de 2017

Excellent customer care and attention to needs! The data export tool is able to pull anything I've needed from Shopify and having their customer support accessible is useful in managing the data in the required format I needed.

They get the job done effectively, it takes some communication but they always work to tailor the report to what is required.

White Oak Fresh 2 U
Estados Unidos
Almost 3 years usando a aplicação
7 de dezembro de 2018

I have been using this app for 3 months and the software is great! We have over 30k skus and have no problem running the report. And one more thing. The customer service/ support are friendly & supportive!

BookXcess Sdn. Bhd. 750543-D (BookXcess Online)
Malásia
About 2 years usando a aplicação
26 de setembro de 2016

It is slightly difficult to figure out the custom formulas yourself but the support was quick and efficient in helping me create them!

Penguin Shop
Canadá
About 1 year usando a aplicação