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We have really pushed this app to the max to test its capabilities and it now an important part of our workflow on a daily basis. Any problems we have had were all errors with setup on our part. The support team have been extremely helpful in fixing and explaining the issue so we understand the platform more.
Customer support stepped in right away with good communication and resolved my issue. Overall the app is excellent, very efficient and saves time. Very good value.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologise for the frustration this situation has caused.
We want to assure you that the account in question has been closed, and you were not charged for it, nor will you be charged in the future. Our team is in touch and actively investigating how this occurred. We’re committed to identifying the root cause to ensure this doesn’t happen again.
Your experience is important to us, and we’re here to help if you have any further questions or concerns. Please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
Data Feed Watch is super easy to use and really helps keep my shopping feeds organized and running smoothly!
Vi har brugt Datafeedwatch ligesom vi skiftede fra Woocommerce til Shopify.
Utrolig nem sætte op.
De små ting jeg ikke selv kunne løse, blev afhjulpet af supporten på under 10 minutter.
Klasse værktøj og support!
Excellent support from the team each time, using both email and the chat! Maria responded in seconds, with the exact answers to my problem, methods to implement the solutions with screenshots guidance etc. Very helpful, and saved me hours of trouble seeking and trials and errors! Highly recommended! And of course, the app IS powerful and really does the job in setting your feeds!
We sincerely appreciate your positive feedback and are thrilled to hear about your excellent experience with our Support Team, especially Maria. Providing top-notch assistance for your shopping feed needs is our priority, and we're glad that we could help you efficiently.
If you ever have more questions or require further assistance, please don't hesitate to reach out. Your recommendation is greatly appreciated, and we're here to continue offering you the best support and solutions.
Thank you for choosing our app and recognizing the efforts of our Support Team.
~Milosz / DataFeedWatch
Chris was super-duper patient and resolved my feed issue quickly!
Great experience with the support team. Casper answered my questions immediately and was a pleasure to deal with. 5 stars!
Merci Casper :) qui m'a bien aidé ... je recommande DFW
Impressive support from Ivan to help us correct the feed. The platform is easy to work with, and the support gets a well-deserved 10/10 !
Hi,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our support, especially from Ivan, to be impressive in helping you correct the feed.
We appreciate your feedback and are here to help.
~Milosz / DataFeedWatch
I start setting up everything, and only after a while, they tell me Italian is not a supported language to use with AI features, which basically means an overpriced product feed uploader. Better use Simprosys
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the lack of AI in Italian has negatively affected your experience with our platform.
We understand how important it is to have a comprehensive and personalized user experience, and we greatly appreciate you bringing this need to our attention. On our website, we do have the information about the available languages (English, Polish, and German) but thanks to your feedback, we’ll make sure that the information is more visible.
Additionally, we are working on developing AI in Italian and plan to add it to our offering in the near future. We are constantly working to improve and expand the functionality of our feed platform, and the introduction of new languages is among our priorities.
Best regards,
Kasia/ DataFeedWatch
