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Datafeedwatch has helped us sync our products more effectively to different Merchant Centers and Marvin was very helpful in setting our store up! He was able to educate our team in creating different rules and correlations and ensure all of our products get listed correctly without any error. Big thanks to Marvin and the DFW team.
Hi! Thank you for your review and nice words about our own Marvin! Remember, anytime you need help or support with your product feeds, don’t hesitate to contact us!
~Ewa/DataFeedWatch
Awesome feed app! I tried many other feeds app and they are only able to perform basic customization. This Datafeed watch allow to perform some really advanced customization in feed. Supports are also awesome, was really patient with helping me solving a complicated problem.
Hello! Thank you for your appreciation :) If you’re more interested in advanced tips and tricks, visit our blog or grab one of our enlightening ebooks. I’m sure you will find something for yourself!
~Ewa/DataFeedWatch
I would like to say have a very good product but I just didn't require right now!!
Hi,
Thank you for bringing this matter to our attention.
Upon reviewing your account, we can confirm that you signed up on February 1st and were charged on February 17th, which falls after the end of our 15-day trial period. We apologize for any confusion or inconvenience this may have caused.
Furthermore, we appreciate your feedback and take it seriously. We have issued a refund for the charge in question as a gesture of goodwill, although we believe it was processed correctly according to our trial and billing policies.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our support team.
~Milosz / DataFeedWatch
Had great customer service from Casper. He was able to help fix our feed in a manner of minutes. Top notch!
Hi!
Thank you so much for sharing your positive experience with Casper!
Should you have any more questions or need further assistance, please feel free to reach out. We truly appreciate your feedback and value your business.
~Milosz / DataFeedWatch
I worked with Marvin to assist with setup, he was super awesome and very helpful. Great product, and great team! A+
Many thanks for your appreciation! In case of any issues or doubts, don’t hesitate to contact us.
~Ewa/DataFeedWatch
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns.
First and foremost, we'd like to clarify a few facts regarding your experience:
- We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features.
- We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app.
- We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores.
- You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture.
- Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional.
We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users.
We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you.
~Milosz / DataFeedWatch
Works amazingly well with shopify (also with multiple languages and countries). Also the support agent I got was very helpful and friendly!
Hello! Thank you so much for your lovely review! Remember, you can always count on our support. If you want to extend your knowledge about data feed management, visit our blog, or download one of our enlightening ebooks.
~Milosz / DataFeedWatch
Charged me $128 when I never used the application. Tried reached customer service about this charge multiple times and no response. Would not recommend.
A great team that are helpful from start to finish. Marvin Flores & Emanuele Ramacci have been a wonderful to work with thank you guys for your help.
Hey!
Thank you for your kind words and positive feedback! It's always our goal to assist you effectively, and we're grateful for the opportunity to be of service.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your acknowledgment and value your business.
~Milosz / DataFeedWatch
Cancelled my subscription prior to my free trial ending and I keep getting charged on my credit card.
I received a refund after following up but was advised that I needed to cancel my DataFeedWatch Account and not just delete the app from your Shopify account which was not clear initially.
Hi!
Thank you for sharing your experience, and we apologize for any confusion caused. We're glad we could resolve the billing issue for you and provide a refund. Your feedback is valuable, and we'll work on improving our communication regarding the cancellation process to ensure clarity for all users. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
~Milosz / DataFeedwatch