Data Feed Watch Shopping Feeds , 383 recensies
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The app stopped syncing with shopify at some point, and out of my 7000 advertised products only 46 synced. I found out a week after, and it took them 2 weeks to fix it. This review is dedicated to Sébastien from the customer service which was arrogant with me and unhelpful. Eventually it was solved by stopping to use datafeedwatch and using native shopify sales channels.
Hey,
I am sorry that your DataFeedWatch experience has not met your expectations so far. I would be happy to sort everything out for you.
We already contacted you, helped fix the problem and refunded the money.
Is there anything else that we could do to turn this 1-star rating into a 5-star rating?
Best,
Milosz
Support is non existent. My feed stopped working two weeks ago and I've been trying to get help this whole time and I've gotten one response in two weeks saying "it's fixed" but it's NOT. So frustrated and unhappy.
Hi,
Thank you for sharing your feedback and I'm sorry the hear that your feed stopped working. I would be happy to sort everything out for you.
You received a refund from us. Also our support team sent you an email - please take a look at it and contact us - since we exactly know what was wrong and we know how to fix it, we'll be more than happy to help you.
Please let me know if there's anything else I can help you with.
Best,
~Milosz / DataFeedWatch
stopped providing a feed into google, got all of our listings deactivated, and when we call or message them, no response.
Thank you for the feedback, we strive to make our service and support outstanding. We have tried to contact you numerous times (phone and email) with no reply. If you are still experiencing issues, please contact support and we will be ready to assist. Thank you for being a valued client.
DataFeedWatch Team
Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello,
We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously.
As soon as your issue was reported, a ticket was created with high priority.
With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch.
~Milosz / DataFeedWatch
Horrible Tech Team. Have been trying for 1 week now to get the fix for the ID field but they are either on vacation or really lazy to do it. So if you are planning to use the app, make sure you are prepared for 1 week time for a fix, if anything break because they take their sweet time to get to resolving issues.
Would NOT recommend, my feed has not updated for THREE days and they just say they will look into it. Terrible customer service, AVOID!
We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.
Hi there,
We’re really sorry to hear about the trouble you experienced after unsubscribing from DataFeedWatch.
We appreciate you bringing this to our attention. We’re happy to report that our team has reached out to you and taken care of the issue by providing a full refund. If you need any further information or help, please do not hesitate to reach out to us. All the best!
~Milosz / DataFeedWatch
Service is sloppy. I got cut off on a chat because "he had to go" an no feedback since... Also got hit with a 60% price increase for no apparent reason.
Hi,
I’m really sorry to hear that you didn't got a response when you contacted us, especially since we place high a value on our customer support.
We already contacted you, and I believe we helped you with your issue. Please let me know if there's anything else I can help you with.
Best,
~Milosz / DataFeedWatch
Customer Service was always a terrible experience for me with their chat. I was not successful setting up my Amazon channel feed...and despite my making many, many efforts...and being abandoned on live chat...I finally decided to cancel for the 2nd time. I tried to give a 2nd chance; but customer support never made me feel comfortable to say the least.
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there,
Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with?
~Milosz / DataFeedWatch