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Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.
update：The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me.
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I am writing to share my frustrating experience with this app.
I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it.
I contacted their customer support multiple times, but I never received any response.
I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section.
I was charged a total of $239 USD and $80 USD without my consent.
I am requesting a refund for these charges.
I hope the team can resolve this issue promptly and improve the user experience.
Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund.
Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled.
We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team.
Best regards, Kasia/DataFeedWatch
The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.
Excellent and flexible feed, and support which is second to none. We have used this app for a while now and whenever I have an issue, or need support or advice, the team always go above and beyond to get it sorted.
Excellent support service! Huge thanks to Chris for the high-quality and fast assistance. I really appreciate it!
Excellent feed that works really well. When we've had any issues (mostly caused by ourselves), then the support has been extremely quick and fixed it straight away. Very happy customer.
Been using their app service for some years and never got dissappointed. Lastly I had some challenges where I needed some assistance and Casper from DFW support was very helpful and fast. Great app and outstanding support. Always get my issues solved.
I've only had really great customer service, and they're always ready to help. This time I had the pleasure of the help of Maria which helped me fast while teaching me about the service.
Great app with excellent support! Chris and the entire team have been incredibly helpful whenever we've needed assistance. Thank you so much!
The undisputed best feed tool out there. We have tried almost every tool out there and nothing comes close to DFW. The integration is seamless and the ability to write rules makes sure any new products will turn up in your feeds the way you want it to be. Their support is also top notch. A lovely gentleman called Ivan even went as far as to rewrite our janky regexp code to improve it. Absolute rockstars.