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Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello,
We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously.
As soon as your issue was reported, a ticket was created with high priority.
With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch.
~Milosz / DataFeedWatch
We just started to use the app, but what I can say that the support is AWESOME. Especially Joan was helping us out so great and quick. Really TOP. I defenitely can recommend the support and the feature set of the app looks great as well.
Thank you! We hope that you enjoy using our app as much as we enjoyed seeing your rating and reading your review!
Keith is amazing! He went above and beyond to make sure we were able to take advantage of the app. The features are so simple to use, but support has been excellent as well! Keep up the great work.
Great app! Highly flexible feed customization, fast and helpful customer support, a very good experience overall.
Support is very good for this app. They've helped me troubleshoot problems until my feed works the way I need it to.
Hi! Thank you so much for your positive feedback.
~Ewa/DataFeedWatch
Great low cost app with excellent customer service!!!!! Ive used many feed apps In my career and DFW is by far the best
Thank you very much :)
~Ewa/DataFeedWatch
Fantastic app and their technical support team is even better! They are super helpful with product feed mapping issues and I would recommend this app to any size business.
App fantastica! Bastano pochi clic per collegarla al proprio store e personalizzare il feed prodotti per i diversi canali di vendita. Per qualsiasi problema l'assistenza è sempre pronta a dare una mano. Complimenti!
If you're serious about Google Shopping, Facebook ads, or just growing your store through new channels, you need to be using DataFeedWatch. The new interface makes feed management a breeze and gives you features beyond any free Shopify app to increase your sales.
Amazing app and service and the best customer/support team we have ever experienced.