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We've been happy with this app. There were a few minor things that we worked out. Most importantly, because the customer service is fantastic. Any of our questions have been answered promptly. They are reliable and thorough. Its refreshing.
The app does exactly what it says it does, and does it well. On top of that, any questions or problems that we've had along the way have been met with prompt and thorough customer service that has surprised us. We have worked with several agents - Jocelyn, Mabel, and others on previous tickets. The only thing to keep in mind is the time zones are much different, so you will need to wait for them to be in office.
The app is very easy to navigate. I was having an issue to modify the text color, contacted the customer service and was offered a solution immediately. Recommended.
I would highly recommend this app! Their customer service is top-notch. I installed the app without issue but wanted some adjustments made to remove some extra white space below the map. I reached out to their support team and they promptly fixed the issue without hesitation. It works perfectly now, and I could not be more pleased.
Best value software for the price. Jena helped me set it up and troubleshoot an issue quickly. Great customer service. Will upgrade to premium for sure.
Thank you so much, Shilohboards, for the 5-star review! We're thrilled to hear that you found MAPPY to be the best value and that Jena could assist you quickly. 😊 Your kind words motivate us to keep delivering great service! If you ever need further help, feel free to reach out via our live chat or email us at support-sbc-ta@bsscommerce.com. We’re always here to assist!
Perfect app for our store locator. We have a very dark theme for our shop, so we had some issues with the color scheme matching our shop. We reached out to the developer BSS Commerce and Jena had our issue resolved lightning fast! She was very quick with visual representations of every change we needed to make and wanted to make. She spoke directly to the developers to have our app customized to fit our theme. We could not be happier with the service. Thank you!!
Great support. Fast, simple and easy. Thank you!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Great support from Jena!
Dear Rùn Dog Food,
Thank you for your kind words! 😊 We’re glad to hear that you received great support from Jena. Your satisfaction is our priority, and we’re here to help you anytime! If you need further assistance or have any questions, please feel free to reach out via live chat or at support-sbc-ta@bsscommerce.com.
Wishing you a fantastic day!
The support I received for my Mappy App from Jena of BSS Commerce was first rate. Friendly, understanding and generous with knowledge.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
I needed a feature of the app changing. So I contacted the app, they replied in seconds (even though it was the weekend) and their team of developers changed the feature of the app that I had requested. 5 stars.