Cin7 Core , 70 recensioni

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ...
very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years but now looking for replacement.

Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.

Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement

After I left a negative review, the DEAR Systems team followed up with me to solve the problem I had pointed out

After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing.

We had lots of questions over our trial period, which Kevin patiently resolved.
We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far.

The integration with Shopify and Xero works really well!

Have been using this app for 1 month and so far it has been good. Dear systems is very robust and is able to support many integrations. Support is also good as all inquiries have been responded to within 24 hours.

Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...