Cin7 Core

I have been using DEAR for my manufacturing CPG business and it is a fantastic piece of software. I would recommend it to other CPG companies.

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years ...

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we ...

After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing.

We had lots of questions over our trial period, which Kevin patiently resolved.
We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far.

The ...

Have been using this app for 1 month and so far it has been good. Dear systems is very robust and is able to support many integrations. Support is also good as all inquiries have been responded to within 24 hours.

Just started testing DEAR Inventory after long playing around with Stitch, Tradegecko and Orderhive.
I can see now, it is love at first sight! Intuitive interface, great potential and flexibility above all. These guys did an unbelievable job. Worth trying! I like their fair and simple pricing structure as well. I will get back with my detailed overview still in January. Actually it's a pity they ...

We migrated from Tradegecko to Dear Systems a few months ago, and have not looked back. Please see our review of Tradegecko for an idea of the frustration we had with them.

Dear Systems works well for our business. We have not had any major issues with the synchronisation process between Dear, Shopify and Xero, and when we have had small issues or queries, they have always been resolved very ...

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...

Dear systems has worked excellently for us with Shopify. We have 3 shopify stores and Dear helps us manage the inventory across all and warehouse smoothly and efficiently. It integrates well with sales and refunds and everything is updated instantly.