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This app is easy to use but I wish I didn’t have to spend so much to get orders out to my customers .. $33-40 for shipping…
Crystal is very good. I Iike how easy you can upload products. I just don’t like that I have to spend close to $40-60 for a item that should cost me less than $15…
Anyways this app has high quality items and been around for 15 years great!!!
Communication is lacking, but they have showed a light improvement, so have amended this review.
Even though I have my settings to not order out of stock items, customers have been able to order out of stock items on 2 occasions now.
Hi Beagle Boutique Fashion Outlet,
We are truly sorry to hear about your recent dissatisfaction with our store experience and customer service. Your satisfaction is very important to us, and we regret that we were unable to meet your expectations this time.
Regarding the issue with customers being able to place orders after the product is out of stock, can you provide relevant screenshots so that our technicians can review the issue - please contact us at hello@dear-lover.com with the relevant information and we will be happy to resolve the issue for you.
In addition, we sincerely apologize if your interaction with our customer support was not as helpful as you should have. We are actively working to improve our service to provide better assistance and a smoother shopping experience. Your feedback is invaluable and we will use it to ensure better support in the future.
Please do not hesitate to contact us - we sincerely appreciate your patience and the opportunity to resolve your issue.
Best wishes,
The Dear-Lover Dropshipping Customer Care Team
I have to stop what I am doing and compliment the great people at Dear Lover who work so hard to make sure our shipments are not only received on time, but also totally correct. I am excited to hear that our service with "DL" is only going to get better. What a great company, and what a great partner that helps us deliver great customer service to our customers.
De momento não consigo avaliar a aplicação em si pois ainda não comecei a trabalhar com a Dear-Love, contudo fui contatada pela Crystyal, consultora exclusiva de vendas e foi 5 estrelas na forma como me abordou.
So far we have had an overall good experience with them. We had an issue with some shipping from Shopify but Dear-Lover worked with me to get it out in a timely fashion.