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Extremely slow shipping, low quality products, stolen images and more!
Hi Wranglin' Daisies,
We sincerely apologize for the issues you've encountered with both the product quality and shipping delays. We understand how frustrating this must be, and we truly appreciate your patience.
Regarding the shipping issue, we know how important it is for your order to arrive on time, and we regret any delays caused. We are actively working with our logistics partners to improve delivery times and ensure better tracking updates for our customers. Please share your order details with us at hello@dear-lover.com, and we’ll do our best to provide an update and assist you in resolving this matter.
As for the product quality, we’re truly sorry that it did not meet your expectations. We take quality control seriously, and your feedback helps us improve. Please reach out to us, and we will be happy to arrange a resolution, whether it’s a replacement, refund, or any other suitable solution.
Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Please don’t hesitate to contact us—we’re here to help!
Best,
The Dear-Lover Dropshipping Customer Care Team
Absolutely NO Customer Service. They will not answer message about problems with the app. Maybe a review will help resolve my problems.
The app has great clothes and i would like to keep it. However, functionality in the store looks horrible. It has product description listings that even if you change it, it does not save for your store. BIGGEST eye sore is the Size Charts that are included in the product descriptions. They look horrible from mobile to desktop. You can resize them but it is either way to big on desktop or makes your mobile version go all over your page. I have installed a size chart builder, but since all the chart for each product are completely different, it is too difficult to go through each product and make a completely different chart. I have messaged about this twice. I finally received an answer from Sophia saying, Thank you for your feedback, we are constantly upgrading the app to improve the customer experience! No Help at All. I would really like to use the app in my store but can't seem to resolve the size chart or product description issues. Descriptions are after the size chart and have to be manually edited one by one, very time consuming cause you can't edit the template before you push it to your store.