Debutify Product Reviews & QA , 27 arvostelua

Poor customer service and late response

I had a minor issue, and the support team resolved the problem very quickly. The app itself offers a wide range of customization options, and the visual aspect of the entire app is highly attractive and user-friendly. What's all I could wish for so I can highly recommend to give it a try.

Their review app is also awesome!

Over the year, I have been working with Mirza from Debutify and he is very hard working and innovative personnel. Their review app covers everything a review app should do. Their other app for ecommerce is also great.

I will highly recommend Debutify Reviews as a one stop shop for all your review needs.

Keep up the good work Debutify.

Great app! Been using it since it came out. Had some bugs during my usage but the developers were quick and efficient in fixing everything and we kept improving it all together. Highly recommend this app! Best developers ever.

Good app! If you have any problem contact their support and everything will be resolved! :) I also want to give a shoutout to their support agent "
Mirza Baig" because he not just resolved my issue but even gave some other good tips! Thank you again. <3

We feel compelled to share our recent ordeal with Debutify Reviews, which has disappointingly decided to display its logo on our website despite our subscription to the paid Growth plan. This move now forces us to upgrade to the Pro plan just to remove the logo, a tactic we find utterly unacceptable.

Our choice of Debutify Reviews was based on its integration within the Debutify ecosystem, where we had already committed to an Enterprise plan. We could have opted for other service providers for our customer reviews management, but chose loyalty to Debutify, thinking it would streamline our operations. Unfortunately, this loyalty comes at a significant cost, both financially and operationally.

Our frustration is further compounded by the lack of response to our requests for assistance in aligning our review buttons' color with our brand identity. Despite providing the requested access code over a week ago, no modifications have been made, while the logo was added to our site without our consent or prior notification.

This situation goes beyond mere inconvenience; it feels like a breach of trust and a hard sell tactic, pushing us to reconsider our partnership with Debutify. We are now faced with the daunting task of rebuilding a new website and finding a new reviews service provider, a heavy decision but necessary to preserve our brand integrity.

By sharing our experience, we hope to inform other businesses and help them make more informed decisions regarding their partnerships. We expect an immediate and ethical resolution to this issue from Debutify.

PLEASE DO NOT ADD THIS APP! APP KEEPS CRASHING AND GOES IN MAINTAINENCE FOR DAYS WITHOUT ANY NOTICE. CUSTOMER SERVICE IS AWFUL, THEY REPLY AFTER DAYS!! THIS IS THE WORST REVIEW APP I HAVE EVER INSTALLED.

Great support, quick responses. They imported the Judge.Me reviews which I used earlier so I did not lose any review of my customers, which is great! The app looks amazing, has a beatiful design. Just started working with it and very satisfied till now :)

The Ultimate Shopify Theme: Packed with Surprising Features and 5-Star Support – Thanks to Mirza for their Dedication

I am very satisfied with the fast support. Everything will be done immediately. Always my pleasure.