Delhivery ‑ Logistics Platform

Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future

Best for shipping in India. Account manager provided Pradyum is very helpful. All going very smooth till now. Easy and fastest order processing. Clean interface.

I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.

Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning.

17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.

no customer support. delayed deliveries and no updates or contact info

Big name worst customer service, I am not able to contact my account manager, its been more than a week I am using Delhivery one to ship & courier my products I have already dispatched around 30+ orders still its like I am all on my own, its a one way business.

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

Facing lot of issues with our courier deliveries. The delivery personnel reported that they don't have the parcel, and there were also fake delivery attempts.

very easy and helpfull good service

Editing my rating as I had reported an issue here and it was addressed.
But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed.
For every genuine issue we face, they are not addressing any of those and closing the tickets.
Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity.
So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.