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Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales.
Best regards,
IP4U
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations.
Big name worst customer service, I am not able to contact my account manager, its been more than a week I am using Delhivery one to ship & courier my products I have already dispatched around 30+ orders still its like I am all on my own, its a one way business.
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations. You can raise a support ticket on Delhivery One for prompt resolution.
Poor app - Shopify orders doesn't sync no matter how long you wait.
No customer support - they don't have a voice support.
Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services.
As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
Tons of issues:
There is no mobile app as of now.
You also don't get status updates email.
They don’t have any Promise app to let customers an estimated delivery date on product page.
Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.
Dear Team Maags Design, we appreciate your feedback and would like to apologize for the experience you had while using our services. We will utilize your experience with us within our customer satisfaction process to further improve our shortcomings.
As discussed, order status is auto-synced from Delhivery One to Shopify and we shall keep you updated about the rest features as and when they are released.
Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email.
Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix.
Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.
Dear Nutrazee Team,
We are very sorry that you had a poor experience with us initially. We are glad to share that we have improved the product experience for our channel integration and now order-syncing and updates are real-time. Thank you for your valuable feedback.
Regards,
Team Delhivery One