Delhivery ‑ Logistics Platform

Delhivery ‑ Logistics Platform

Hinnoittelu
Ilmainen asennus. Lisämaksuja voidaan soveltaa.
Tähtiarvio
2,8 (40)

Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service enemmän
  • Automated shipping workflow with one click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Increase deliverability using our RTO predictor and Address intelligence system

Lanseerattu

3. huhtikuu 2023

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Hinnoittelu

Ilmainen asennus

Shipping rates start at Rs.30 per parcel excluding GST

Ilmainen asennus

Shipping rates start at Rs.30 per parcel excluding GST

Kaikki maksut laskutetaan valuutassa USD.

Arvostelut (40)

Kokonaisarvio
2,8
Lukumäärä luokitustasoa kohden
  • 33 % arvioista on 5 tähteä
  • 10 % arvioista on 4 tähteä
  • 8 % arvioista on 3 tähteä
  • 8 % arvioista on 2 tähteä
  • 43 % arvioista on 1 tähteä
1. kesäkuu 2024

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

PATOYS
Intia
11 kuukautta sovelluksen käyttöä
Delhivery Pvt. Ltd. vastasi 11. kesäkuu 2024

We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.

1. kesäkuu 2024

Worst Customer Service and cheating company. If you face an issue, no way to reach to them except ticket where we just get some standar machine response, but no resolution.
For an order, faced issues and requested call to talk to a rep many times. But no response.
Also cheating as they tamper the order and replace high price items with jumk. Very bad service.

ITN Store
Intia
5 kuukautta sovelluksen käyttöä
22. toukokuu 2024

Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.

Myshkaa
Intia
18 päivää sovelluksen käyttöä
Delhivery Pvt. Ltd. vastasi 3. kesäkuu 2024

We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.

31. toukokuu 2024

Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days

Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error

Alankar
Intia
2 kuukautta sovelluksen käyttöä
Delhivery Pvt. Ltd. vastasi 11. kesäkuu 2024

Dear Team Alankar, we are sorry you had challenges with our application. We tried reaching you over call and e-mail to help resolve the issues you are facing. Incase the issue still persists, you can raise a support ticket on Delhivery One, and we shall happily assist you.

22. huhtikuu 2024

It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"

Zyra
Intia
4 päivää sovelluksen käyttöä
Delhivery Pvt. Ltd. vastasi 10. toukokuu 2024

We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.

Tuki

Delhivery Pvt. Ltd. voi vastata kaikkiin sovellusta Delhivery ‑ Logistics Platform koskeviin kysymyksiin.

Kehittäjä

Delhivery Pvt. Ltd.

Plot 5, Sector 44, Gurgaon, HR, 122002, IN

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

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