Delhivery ‑ Logistics Platform
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Sobre o app
Lançado
3 de abril de 2023
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Entrega local , Gerenciamento de pedidos - OutroCresça sua marca Direto ao Consumidor com as soluções logísticas de ponta a ponta da Delhivery
Entregue nos cantos mais remotos da Índia com mais de 18.500 códigos postais atendidos por nossos mais de 2.900 centros. Automatize todo o seu fluxo de trabalho de envio para pedidos domésticos e internacionais com a integração do Shopify com um clique. Com soluções otimizadas para entregas mais rápidas e confiáveis, você recebe a remessa COD garantida em 2 dias. Integre-se perfeitamente entre os canais de vendas, reduza as devoluções e obtenha remessa COD dentro de 2 dias. Receba atualizações do WhatsApp e um gerente de relacionamento dedicado para o seu serviço
- Fluxo de trabalho de envio automatizado com integração Shopify com um clique
- Rastreamento de envio em tempo real e comunicação via WhatsApp
- Aumente a entregabilidade usando nosso preditor RTO e sistema de inteligência de endereço
Contém texto traduzido automaticamente
Preços
Grátis para instalar
As tarifas de envio começam em Rs.30 por pacote, excluindo GST
Grátis para instalar
As tarifas de envio começam em Rs.30 por pacote, excluindo GST
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD.
32 avaliações
Service is fine, but there are many issues associated with Delhivery app -
1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced.
2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel.
If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer.
3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets.
Very disappointed
All your services are good. Except the below
1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.
2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache
3) Return pickup charges is TWICE the amount of normal shipping charges.
4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.
Very cost effective and reliable compared to ship rocket and other services
Pretty seamless integration without any issues. The dashboard is also great.
Only 1 suggestion:
When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet.
Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped.
This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped.
Otherwise, the experience has been great.
Sobre o app
Lançado
3 de abril de 2023
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Entrega local , Gerenciamento de pedidos - OutroDesenvolvido por Delhivery Pvt. Ltd.
Sobre Delhivery Pvt. Ltd.
Avaliação média: 2,9
Constrói apps para a App Store da Shopify há 4 anos
Plot 5, Sector 44, Gurgaon, HR, 122002, IN