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I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.
We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words.
DelightChat hopes to continue to delight you, always.
Cheers,
Team DelightChat
The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.
Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!
Cheers to more growth!
DelightChat
Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!
Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!
We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game changer for your customer service needs.
Your kind words about our support team and pricing are greatly appreciated. We strive to provide top-notch service at a value-for-money price.
Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
There is only an android app so I cannot review that. There are some bugs. I tried connecting social media channels and it says they've successfully connected. However, when I sent a test message to our IG account it did not come through the DelightChat dashboard. The app has great potential and I cannot wait for the IOS app.
Hi Soeur Co team, this is Preetam co-founder at DelightChat. Please accept my sincerest apologies for the trouble you faced.
I have replied to your email so that we can get on a call and resolve the problem where you are unable to access the app dashboard. I assure you, we will do everything to ensure you have a smooth experience from now on.
As for an app for Apple products, our iOS mobile app is releasing in the next 1 week. We will include you in the early access so that you can use DelightChat from the convenience of your phone.
I'll wait for your reply on the email.
Kind regards,
Preetam
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Your review made us the happiest, Badriya! Thank you! It is amazing to work with the Shop Curls Team, as always. Onwards and upwards! :)
5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.
Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.
Thanks,
Team DelightChat
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a window at your favorite candy only to get inside and it's just a photo. Total let down! I'm so glad I haven't launched my page yet because that would've been embarrassing! Delight, small business owners can lose so much with these types of mistakes. If you're going to offer an app of such importance, take the time to work out the bugs AND offer adequate customer service to assist. Your lack of customer service shows why your CUSTOMER SERVICE APP doesn't work.
Hi Adrienne, this is Preetam co-founder at DelightChat. First, please allow me to express my deepest apologies for all the inconvenience caused to you. I am truly sorry that we did not manage to find the problem that you were facing and get back with a resolution sooner.
We have figured out exactly where things went wrong, and I have personally emailed you a detailed response on how we can get your account working perfectly. It will take 10 minutes at the most.
Furthermore, I am available to get on a call and personally guide you through every step, as well as be there until you and I are both confident that you have fully onboarded to DelightChat and have everything you need to be successful.
We really hold ourselves up to the highest standards when it comes to delivering support to our customers. And it is with my utmost regret that we did not manage to give you the same level of service as we give all our other customers. Of course, that is entirely our fault.
I sincerely urge you to give us one more chance at fixing our mistakes and helping you onboard correctly to DelightChat.
Please do read my email. I eagerly await your response.
Kindest regards,
Preetam Nath
Co-founder, DelightChat
Update: Hey Adrienne, we've been trying to get in touch with you through email. We just want one chance to rectify our mistake and deliver the experience that you were hoping for. I sincerely hope to see your reply soon.
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and watch you grow.
Regards,
DelightChat team