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This app is fantastic and the team is very committed to ensuring every store owner has a pleasurable experience. I am talking about requesting a feature at 9am this morning (Which most apps/companies say we will add it to our list and never do it) Not DelightChat! They had this feature implemented on the same day. Really awesome and the app itself is just great.
Hi James,
Yay! Thank you for the wonderful words. It gives us a deep sense of joy when even the new users like you derive value out of DelightChat.
It is also reassuring that we are headed in the right direction by keeping the customer-experience first. Thank you once again for sharing the feature request and helping us serve you better.
Cheers,
Devina
Product Manager @DelightChat
Das beste Tool, was wir für den Kundensupport gefunden haben!! Keine unnötigen Features oder überladene Oberflächen, sondern auf das nötigste Beschränkt und sehr durchdachtes System. Der Kundensupport ist der Beste, den ich jemals gesehen habe. Jederzeit erreichbar und sehr hilfsbereit! Unschlagbar!
Cannot thank you enough Swissgadget team for your appreciation and love. We hope to continue to delight you, always!
Best Regards,
Team DelightChat
Highly recommended one-in-all app with seamless integration with Instagram, facebook, email and WhatsApp all at one place. The support team is quite responsive. Deep integration with Shopify helps in pulling important details.
Worth the price ! Must have for all online stores.
Our small team has been using Delightchat for about 4 months now. We absolutely love it! We've LOVED the ability to communicate in app about particular emails, issues our customers are having, etc. The quick replies are a life saver. It's a one-stop shop for us. We also love the bubble on the screen and the ability to input FAQ there for customers to utilize. The support is great too :)
Hi Erin,
It's such an honour being trusted by such a beautiful, gentle and caring brand as yours. We will keep raising our bar to continue delighting you in future!
Regards,
Devina
Product Manager @DelightChat
We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.
We are delighted to know that DelightChat helped you and your team focus better on quality interactions with your customers, Rashi! :)
Thank you for taking out the time to review us which such encouraging words, it means a lot.
Cheers to more growth!
Update: the team solved our issue. And they are totally helpful and professional whenever we reach out for assistance. This is a pretty decent and useful product.
Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app.
Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.
Hi Team Hamvay-Lang,
I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us.
We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down.
We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us.
Regards,
Thejus Sreenivasa
DelightChat has been a game-changer for our store. It's helped boost abandoned cart conversions while also enhancing our quality of customer service. They have a stellar support team that is always a text away and very responsive.
Greetings from DelightChat to our friends in Kuwait! Thank you for your glowing review. We're overjoyed to hear that we've been a game-changer for your store, helping boost your abandoned cart conversions and enhance your customer service.
Your praise for our support team warms our hearts. We're committed to being just a text away for all our users, no matter where they are in the world.
Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Baz from Delight Chat used this to help me with questions I asked and resolved them through chat on Delight Chat Support Chat.
It has been my pleasure to interact and work with a mission-driven team as the Wisdom of the Womb's. Thank you for sharing your appreciation, it means a lot to me. I look forward to continue working closely in future as well!
Warm regards,
Baz (Partnerships @DelightChat)
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya
Hey Owais, it is always a pleasure to be working with you! We will keep your concerns in mind. Thank you for your kind words. We hope to continue delighting you and your customers.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, a very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience. Kudos to Preetam and the team for such a good product and for being so customer centric. I only see them getting better and better!
Udit and the entire team at Tilfi have been a joy to work with. Thanks to your feedback, we have been able to make DelightChat a customer service helpdesk loved by dozens of brands. Thank you for being part of our journey :)
Preetam,
Co-founder