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Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks.
Hi Team,
We're truly sorry to hear about the issues you experienced with DelightChat last year. We understand your frustrations and sincerely apologize for any inconvenience caused.
Since your review, we've taken significant steps to improve our service, including enhancing our response times and resolving bugs. We're committed to providing a better user experience and your feedback was instrumental in these improvements.
We appreciate your patience and understanding. If you ever decide to give DelightChat another try, we're confident you'll notice the improvements we've made.
Thank you for your feedback.
Best,
- Baz
Brand Partnerships
DelightChat
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and watch you grow.
Regards,
DelightChat team
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.
Hi Wayne,
We appreciate your feedback and are sorry to hear about your initial experience with our customer service. We understand how important timely and effective support is, especially when setting up a new system.
Since your review, we've made significant improvements to our customer service response times and overall user experience. Your feedback was instrumental in these changes, and we're grateful for your honesty.
We're sorry to see that you uninstalled DelightChat in February 2023. If you ever decide to give us another try, we're confident that you'll notice the improvements we've made. Our team is always here to assist you and ensure a smooth experience.
Thank you once again for your feedback. It has been invaluable in helping us understand where we need to improve.
Best,
Baz
DelightChat.io
Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.
Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.
Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.
I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a window at your favorite candy only to get inside and it's just a photo. Total let down! I'm so glad I haven't launched my page yet because that would've been embarrassing! Delight, small business owners can lose so much with these types of mistakes. If you're going to offer an app of such importance, take the time to work out the bugs AND offer adequate customer service to assist. Your lack of customer service shows why your CUSTOMER SERVICE APP doesn't work.
Hi Adrienne, this is Preetam co-founder at DelightChat. First, please allow me to express my deepest apologies for all the inconvenience caused to you. I am truly sorry that we did not manage to find the problem that you were facing and get back with a resolution sooner.
We have figured out exactly where things went wrong, and I have personally emailed you a detailed response on how we can get your account working perfectly. It will take 10 minutes at the most.
Furthermore, I am available to get on a call and personally guide you through every step, as well as be there until you and I are both confident that you have fully onboarded to DelightChat and have everything you need to be successful.
We really hold ourselves up to the highest standards when it comes to delivering support to our customers. And it is with my utmost regret that we did not manage to give you the same level of service as we give all our other customers. Of course, that is entirely our fault.
I sincerely urge you to give us one more chance at fixing our mistakes and helping you onboard correctly to DelightChat.
Please do read my email. I eagerly await your response.
Kindest regards,
Preetam Nath
Co-founder, DelightChat
Update: Hey Adrienne, we've been trying to get in touch with you through email. We just want one chance to rectify our mistake and deliver the experience that you were hoping for. I sincerely hope to see your reply soon.
This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.
Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.
We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!
You just made our day! Thank you for your love, we hope to continue adding value to your team.
Hi Team Mima Kids,
Thank you for your rating. Let us know if there's anything else we can assist you with.
- Baz from DelightChat Support Team