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I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!
Hi Team maxxspeed,
Thank you for the amazing feedback! We’re so happy to hear that our team has been helpful and responsive. It’s great to know we’ve made a positive impact on your experience with our WhatsApp marketing dashboard. We’re always here if you need us!
– Balaji from DelightChat Support Team
Title: Smooth Setup & Excellent Support
Review:
We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance.
The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience.
— Linen Culture (www.linenculture.in)
Hi Team Linen Culture,
Thank you for such a thoughtful and detailed review! We’re thrilled to know DelightChat is helping your team streamline communication, orders, and automations and that the setup was smooth. It’s a pleasure supporting your journey, and we’re here whenever you need us.
– Dharmapriya from DelightChat Support Team
Amazing support and easy to use
DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!
Hi Team Baboons,
Thank you so much for the lovely review! We're thrilled to hear that DelightChat is making WhatsApp marketing easier for your store. It means a lot to know our support team has been prompt and helpful. We're always here when you need us!
– Dharmapriya from DelightChat Support Team
I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.
Hi Team Myshkaa,
Thank you for taking the time to share such a detailed and insightful review! We're thrilled to hear that you've found value in our omnichannel features, carousel broadcasts, and support and that it's been a better experience than other platforms you've tried.
We also appreciate the honest feedback around mobile app notifications. It's on our radar, and your input helps us prioritize what matters most to our users. We’re committed to improving every day, and it means a lot to have you with us on the journey.
– Dharmapriya from DelightChat Support Team
everything is amazing, prices are very resunable compared to what you are getting, and one of the best customer support experiences I have ever had
Hi Team بساطة,
Thank you for such a glowing review! We’re thrilled to know you’ve had an amazing experience with both our pricing and customer support. It’s been a pleasure having you with us for nearly two years - we truly appreciate your continued trust!
– Dharmapriya from DelightChat Support Team
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey,
Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs.
Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused.
Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions.
We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start.
– Baz from DelightChat
DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers.
The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.
Hi Team Hardwoodfloorstore,
Thank you for such a thoughtful review! We’re so glad to hear that DelightChat has helped enhance your sales process and customer communication. It's great to know our support team has been prompt and helpful - we’re always here whenever you need us.
– Nithya from DelightChat Support Team
over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries
Hi Team Doft Candles,
Thank you for your honest feedback and for being with us for nearly two years - it truly means a lot! We hear you on the preference for WhatsApp group-based support.
To share a bit of context: we’ve now shifted to supporting all our merchants via a dedicated WhatsApp number. You’ll still get the same human support, but this setup helps us streamline conversations as we grow, ensuring that no query gets missed in a busy group.
That said, we're always looking for ways to make support feel even more personal and approachable. If there’s anything we can do to make your experience smoother, we’d love to hear from you!
– Baz from DelightChat
Great customer service. No delays, works as expected and makes communication very efficient. Great work Delightchat team !
Hi Team Simona Flowers,
Thank you for your kind words! We’re so happy to hear that DelightChat has helped streamline your communication and that our service has been smooth and delay-free. Your support means the world to us!
– Balaji from DelightChat Support Team
Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.
Hi Team Simply Kids,
Thank you for your feedback and kind words about our support! We really appreciate the thoughtful suggestions on improving automation and workflows. We’ve noted them and will pass them along to our product team. Your input helps us get better every day.
– Dharmapriya from DelightChat Support Team