Avaliações (111)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
15 de junho de 2021

At Anveshan, delight chat helped our customer experience so much. Having all the chat platforms integrated in a single platform with such great integration with Shopify was really awesome. Along with that, the whole team is very proactive with any issue we face during our usage or any small tweak we like to have in product. Would highly recommend to give DelightChat a try.

Anveshan
Índia
Over 1 year usando a aplicação
Questão respondida por DelightChat 15 de junho de 2021

Thank you Ayush for trusting us to help manage your customer support operations. We are grateful that you decided to join us in our journey and give us feedback to help us grow. We will keep improving DelightChat until we are the best support tool for ecommerce brands!

Preetam,
Co-founder

27 de outubro de 2021

This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.

RugWeave
Índia
About 1 year usando a aplicação
Questão respondida por DelightChat 2 de novembro de 2021

Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.

16 de junho de 2021

This app really help us to have a more organized WhatsApp Business so we can speak directly to our customers and know every piece of information needed.

SoyMacho.com
México
About 1 year usando a aplicação
Questão respondida por DelightChat 17 de junho de 2021

Thank you Alberto for being one of our first users of the WhatsApp integration with SuperLemon. We're glad that you found the WhatsApp Inbox product valuable. Thank you for being part of DelightChat :)

Preetam,
Co-founder

16 de junho de 2021

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!

XYXX Apparels
Índia
About 1 year usando a aplicação
Questão respondida por DelightChat 16 de junho de 2021

Akshay and their team have been a 'delight' to work with. From providing quality feedback to being patient with us as we resolved issues, we are glad that XYXX is onboard DelightChat and that we are able to power your customer support operations.

Preetam,
Co-founder

4 de dezembro de 2022

Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.

Kitu Kali Africa
Quénia
12 months usando a aplicação
Questão respondida por DelightChat 3 de agosto de 2023

Thank you for your fantastic review and recommendation! We're thrilled to hear that DelightChat has been serving you well for the past six months, particularly in providing WhatsApp ticketing support and campaign management.

Your kind words about our support team are greatly appreciated. We strive to be responsive and helpful whenever you need us.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.

27 de janeiro de 2022

i must say i am quite happy with this app and its team. amazing full on support and they are always available. this has helped me to completely move to a CRM like delightchat and once again the team support is the best. hats off BAZ especially

Essential Home Shop
Emirados Árabes Unidos
11 months usando a aplicação
Questão respondida por DelightChat 8 de fevereiro de 2022

Thank you EssentialHomeShop team for your kind words. I'm more than honoured!

Best Regards,
Baz

Editado a 22 de junho de 2021

The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)

The Nestery
Índia
11 months usando a aplicação
6 de junho de 2022

We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

fuelofr
Estados Unidos
10 months usando a aplicação
Questão respondida por DelightChat 7 de junho de 2022

We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

Wishing the best,
DelightChat

27 de outubro de 2021

We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!

Cinnamon Closet
Índia
10 months usando a aplicação
Questão respondida por DelightChat 2 de novembro de 2021

You just made our day! Thank you for your love, we hope to continue adding value to your team.

17 de janeiro de 2023

DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business !

ALTROVE
Índia
10 months usando a aplicação
Questão respondida por DelightChat 3 de agosto de 2023

Thank you for your stellar review! We're thrilled to hear that our customer service has been a highlight of your experience with DelightChat.

Knowing that our app has been beneficial for your business is music to our ears. 🎵

Remember, we're always here for you, ready to assist whenever you need us. Thanks for being a part of our DelightChat family.