DC: WhatsApp Marketing + API

Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.

At Anveshan, delight chat helped our customer experience so much. Having all the chat platforms integrated in a single platform with such great integration with Shopify was really awesome. Along with that, the whole team is very proactive with any issue we face during our usage or any small tweak we like to have in product. Would highly recommend to give DelightChat a try.

This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.

This app really help us to have a more organized WhatsApp Business so we can speak directly to our customers and know every piece of information needed.

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!

Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.

i must say i am quite happy with this app and its team. amazing full on support and they are always available. this has helped me to completely move to a CRM like delightchat and once again the team support is the best. hats off BAZ especially

The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)

We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!