Delighted Post‑Delivery Survey

Delighted Post‑Delivery Survey

価格設定
無料プランあり。 無料体験あり。
評価
4.5 (7)

Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack. さらに表示する
  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Works with Shopify POS to capture feedback for customers buying in stores!

公開日

2014年10月31日

言語

英語

このアプリは日本語に翻訳されていません

カテゴリー

連携対象システム・アプリ

Slack, Klaviyo, Zendesk, Zapier, Mailchimp, Hubspot

価格設定

Shopify請求書とは別に、Delighted, LLCによる外部請求がある場合があります。 詳しくはこちら

Free Starter

無料

  • 50 responses/ month
  • 1 user
  • 1 Templates Project
  • Unlimited Surveys
  • 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)

Premium

$249 /月

または$2,688/年で10%お得

  • 500 responses/ month
  • 10 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7日間の無料体験

Premium Plus

$499 /月

または$5,388/年で10%お得

  • 1,000 responses/ month
  • 20 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (7)

総合評価
4.5
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の14%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2024年7月3日

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

Skeletunes Records
アメリカ合衆国
アプリの使用期間:9ヶ月
Delighted, LLCが返信しました 2024年7月5日

Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at hello@delighted.com and we'll get you set up!

2023年11月6日

We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!

Thesis
アメリカ合衆国
アプリの使用期間:4ヶ月
Delighted, LLCが返信しました 2024年7月1日

Thanks so much! Great to hear you're finding a ton of value in the integration.

2015年2月9日

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.

If you didn't already I'd recommend installing it now - you won't look back :)

symbolika
スペイン
アプリの使用期間:約7年
Delighted, LLCが返信しました 2024年7月1日

So good to hear you've found both our product and support to be helpful!

2014年10月27日

This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and gives us actionable steps for growing our business.

For any business that wants to be customer-centric, Delighted is a must-have. Get advanced customer insights finally in an accessible way.

Suitable
アメリカ合衆国
アプリの使用期間:4年以上
Delighted, LLCが返信しました 2024年7月1日

Thank you Ray!

2014年10月28日

Do yourself a favor and get Delighted.

Delighted is fantastic for three reasons:

1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest.

2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great.

3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted.

If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that.

Luke
http://www.proofreadingservices.com/

ProofreadingServices.com
アメリカ合衆国
アプリの使用期間:12ヶ月

サポート

Delighted Post‑Delivery Surveyに関するご質問にはDelighted, LLCがお答えいたします。

開発者

Delighted, LLC

2443 Ash Street. Suite J, Palo Alto, CA, 94306, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

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