Flexport ‑ Logistics for All

Stay away. I was migrated from Shopify Fulfillment Network (SFN) after they were bought out by Flexport.
- Prices are higher than competitors by 2-3x
- Their network is just that, they are a network, with NO control over processes/employees
- I was migrated over without a single orientation, onboarding session, forget live onboarding, not even a recorded webinar was sent over to help me navigate their system/processes.
- Customer support is poor. No phone support or even chat support.
- Tickets have taken days/weeks to resolve. Not hours.
- Customer returns are disposed of without any proof/accountability

Choose a different 3PL and save your time + business.

Great company to work with! Have been using them for about 3 years now. The fees are on par if not better with other 3PLs. You need to do research (the pricing isn't an apples to apples comparison). If you're lucky, you can give them your data and they can also tell you if they will save you money or cost you more.

It's a little work, but the cost savings of the fast shipping without having to balance stock around the nation is a pure win.

Terrible terrible terrible. Lost inventory, damaged inventory, inventory with incorrect tags making fulfilment impossible. Recernty their app deleted all of our location other than their own and migrated all of our inventory across other locations to the their own location. Dodgey and terrible to work with. Far more headaches than its worth

Not only is the app no longer supported, but the app also seems to allow automatically declined transactions to go through. Additionally, Flexport is unable to receive and process inventory adequately. So, your product will sit in limbo for several months before anyone can give you a reason or the help needed.

The acquisition of Deliverr into Flexport has been an absolute nightmare.

Partnering with this company can and will literally destroy your small business.
They are too big to fail and don't care about you or your business needs etc.

- We shipped 5 pallets (500+ units) to their warehouse. Our Freight company shows proof of delivery, yet Flexport is unable to provide a status of our inventoyr and the 5 pallet. We already escalated this and after a week, still not update or any confirmation from Flexport about it).

- The reason why you use a fulfillment center is so you have less hassle dealing with inventory etc. When you use Flexport, you have more problems than if you just manage workers in your own warehouse and ship out products yourself. You have to deal with the incompetence of low cost employees that are trained to provide ZERO OUTCOME RESPONSES for whatever inquiry you have

- ZERO guidance on how to use their platform. All they do is refer back to mediocre help pages that makes you question their whole process even more after reading them.

- They have NO phone support. Customer Service agents are based in Philippines, India or other low cost countries and respond with canned responses out of the CS rule-book.

- They loose your inventory and you have ZERO tracking capability once it hits their warehouse. Big Red Flag here!

- Any type of reimbursement process takes forever and seems that they are purposely dragging out things on everything you need from them.

If you want a reliable partner when it comes to fulfillment, look into Amazon MCF, ShipBob, ShipHero, ShipWire, etc.

There's an App on Shopify as well for most of them.