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Every few months or so a delivery order will sneak through on a day or time that we clearly have no deliveries available. We then either have to refund the customer or scramble to deliver the order to save the sale. It continues to be a problem, Omega continues to fix it but it continues to happen (I think it's happened 4-5 times now). * Updating my review to 4 stars, part of this was on me for not seeing previous communications. I do stand by the fact that this is still not 100% seamless delivery app, sometimes orders can sneak through on dates and times you don't want them to. In this case it was because the app had not been updated.
Dear everyone at The Blonde Tulip team,
Thank you for taking the time to write a review, I appreciate your feedback, and I am sorry if our previous emails could not find you well.
On behalf of myself and everyone I work with, we take customer reviews seriously and hearing that our app did not work properly is never what we want to hear. My mate, Anna has just sent an email regarding your issue, please check and let us know if the solution works for you.
I appreciate your patronage and hope to hear from you soon!
Sincerely,
Kaylee, Leader of Customer Support Team
we, gift delivery shops are taking advantage of this app well. Their support team is really awesome. W/o it, I can't use this app such well.
Great app, and wonderful service. I needed an app that has options to customise and this team has been very easy to work with.
Your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Thank you so much for your time to leave these kind words!
Good Service, But need one more validation, If directly buy the item and then it redirect onto the checkout screen I can not see the delivery date option. If it is required there should be the delivery date option before checkout or on checkout.. And also please confirm is this for the mobile apps as well?
Thanks for taking the time to leave us feedback! We appreciate it.
We would love to discuss your concerns with our app via live chat and email since the app surely can help you with some solutions. :D
Again, thank you for taking the time to review our app!
It was amazing and really helpful! Id defo use it again! We had issues with the site but the team helped me get it sorted
Thank you so much for taking the time to leave the rating. We really appreciate your business. Please let us know what we can do for you in the future.
Have had the app for months with no issues now it suddenly refuses to work - right at a time when I need to block off dates on the online store!! Really unhappy that the app is clearly glitching and is now causing me problems right at a time when I really do not need any problems.
Hello Aimee,
We tried to contact you multi times from 19th June 2021 but haven't heard back from you yet. We are sorry for making you angry and we totally understand your frustration because of the app issue.
There was a hardware issue in the infrastructure from our server service provider so it affected our apps.
We have worked to ensure that the same issue will not happen again.
Thanks for staying with us and please contact us if you need any further assistance.
Best regards,
Omega Team
This app is an absolute game changer for my Shopify business. Truly appreciate the value this app brings as well as the amazing support team who are able to respond to queries and requests for help. Thanks so much :)
We are amazed by your kind words.😍 We appreciate the time you took to write such an amazing review! ✨🔥🚀 If you need anything at all, just let us know 🍻🍻🍻
Used this app as a trial for my ecommerce shop. Had a few problems at first but the tech help did an amazing job by solving the problem. Thanks!
Great App and great CS team support. I used this app for adding a date picker for delivery and pick up. Overall it is an excellent free app for this feature. It would be great if they support switching between multi-language.
Hi, thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
I use this app and very helpfull. Simple to use and interface so nice. Thank you so much Anna and developer team for best service to set up and customize the app for my store.
Thanks a bunch! We're super happy with this amazing review. It motivates us to keep it up and serve you better.😍 If you need anything at all, just let us know 🥰🥰🥰
Best,
Anna