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We used this app for the year and have consistently experienced issues with it. Their customer service is responsive with communication, but their tech team has been delayed with fixing our issues. One grave issue came up in that the app was allowing customers to choose dates in the past. It took the team 2 weeks to fix that, while in the meantime we continued to receive orders with date errors. I will be deleting this app.
Does just what it says and GREAT customer service. Helped me through all my setup issues quickly. Very friendly, too. Thanks Tracy!
Thanks so much for sharing your feedback about our service and product. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition they deserve. Thank you again, have a great day!
We've been searching for a Delivery & Pickup app that allows us to set special rules for some of our products, set delivery cut-off times, and disable certain delivery dates. DingDoong is the only app we saw that suits all our requirements.
We also contacted them for help in updating our Order Confirmation email and Order Status page to reflect our customer's chosen delivery date. Anna was so quick to assist us and is very knowledgeable.
Highly recommend this app! Thanks again, team!
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
Fantastic customer support and ability to make customizations that really made the app better for my use case. Recommend!
5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks,
_The Omega Support team_
amazing support team, with the assistance from Anna :) great delivery app with great functionalities! they even went the extra mile to ensure our needs are met. definitely a dedicated bunch to the apps that they create. well recommended!
Thank you so much for your kind words 💗💗💗. We really appreciate you taking the time out to share your experience with us — and we agree, that Anna is truly a gem💗💗 to have on our team! 🥰 We count ourselves lucky for customers like you. Hope nothing but for your business growth.
This is one of the better Apps for Scheduling Delivery & Pickup on Shopify. You can add it on the product page or the cart page or both and it comes with Great Customer support. There were times when we were stuck and Anna from the support team was able to help us out super quickly!! Three Cheers to the app and the Support!
We’re so happy to hear you had a great experience with Omega’s Dingdong app. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
_Cheers from Anna_
I had a complicated issue that required a few days of back and forth and the team, especially Anna, went above and beyond to assist. They helped make my check out process a breeze on my site and I couldn't believe the fast response and kind patience Anna had with me over several days. A big thank you to everyone on the team who assisted!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega DingDoong: Delivery + Pickup app. We look forward to serving you for many years to come!
Cheers from Anna!
I used this app for my business site. This app really simplified my ordering system. Great support from Stella and Loc, very fast response via their live chat, with amazing technical support. They spent quite a long time to fix several technical problem. I am happy to give them 5 stars.
Hi Lubuds
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team
Great support team. I had some tweaking that needed done and their support team helped me really quick. This app is designed for your customers to pick a delivery or pick up date for their orders.
There technical support really help me my problem. He makes coding for me. this is a good apps to use. thank you Omega.
Hello there!
Thank you so much for taking the time to leave us a review. Our main purpose is to support the customers as much as we can, and we're happy to see that you satisfied with our app.
If you have any questions, please do let us know.