Zapiet ‑ Rates by Distance , 71件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の7%は4つ星です
  • 評価の3%は3つ星です
  • 評価の3%は2つ星です
  • 評価の4%は1つ星です
2022年12月6日

Your application is very good and help me every day to send my products. I am very happy to use Zapiet

arbustefruitier.com
ベルギー
アプリの使用期間:約1ヶ月
編集日:2020年5月22日

Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.

Balloon Expert
カナダ
アプリの使用期間:約3年
編集日:2020年12月7日

This app has been integral to my online store, Shopify's offering just doesnt cut it. And when I had issues with my delivery rates showing up after I started to offer shipping, I spent 4 hours with Shopify trying to help me and they got me nowhere but when Zapiet came in to help it was solved immediately! SO appreciate their competent customer service agents, especially Charlie!

taxaflora
アメリカ合衆国
アプリの使用期間:2年以上
2020年8月20日

Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!

Rosie's Gardening
アメリカ合衆国
アプリの使用期間:2年以上
Zapietが返信しました 2020年8月20日

Hey Rosie's Gardening,

Ronan here from Zapiet Senior support.

Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service.

We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered.

We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year.

Thanks again for your feedback!

Ronan

2020年6月25日

This app, this company, is really good. They do exaclty what they are suppose to do. The customer care is outstanding, I mean it and I know well about how to take care of customers. They will halp you until you have everything done e ready to go online. It worth every penny.

ETNACOFFEE
イギリス
アプリの使用期間:2年以上
2020年4月10日

Does exactly what it says. You can created rates by the distance away from your locations. Really simple User interface. The support is great as well. I couldn't find something on their support pages and they helped me and even fixed the support pages all within a few minutes.

Stonepath Greenhouses and Landscaping
カナダ
アプリの使用期間:2年以上
2021年8月25日

Klaudia was amazing!!!! Your Support team is Excellent. I'm so happy with the service, thank you very much!

Hopscotch Kids Party Toy Hire
オーストラリア
アプリの使用期間:2年弱
Zapietが返信しました 2021年8月25日

Hi there,

Thanks for the lovely words.

It was truly a pleasure to help you out and I'm glad that you're so happy with our support team!

Should you need any help in the future, please feel free to reach out.

Thanks and have a wonderful day,

Klaudia

2021年1月20日

I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place.
An excellent service and app

Anita Gribbin Pharmacy
イギリス
アプリの使用期間:2年弱
Zapietが返信しました 2021年1月21日

Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out!

Best wishes,

Bogi

2020年6月25日

Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.

T&T Liberty Safes
アメリカ合衆国
アプリの使用期間:1年以上
2021年3月15日

This app is worth every penny. You can set multiple conditions and exceptions, sync it with a google maps api and it can be integrated with their other app Store pickup + delivery. I've contacted the team for help and they've set up all that I needed in a few minutes. Highly recommend it!

Metsaveurs
カナダ
アプリの使用期間:1年以上
Zapietが返信しました 2022年2月7日

Hi there,

It was lovely chatting with you and helping you set up both of our apps—I'm glad they meet all of your needs.

Thank you so much for your 6 stars—we really appreciate it! 🤩

Let us know if there's anything else you need. We're happy to help. 😊

Have a lovely day,

Marija