Avaliações (53)
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Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.
Hi Amber,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years.
Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs.
We’re happy to be part of your journey!
Warm regards,
Betty
I almost gave up on Zapiet. It was not until Jeanette from the tech support team helped me out tremendously with my issues. That kept me as a Zapiet customer. Honestly Zapiet is worth every penny just for the customer service and support. Tech support from people like Jeanette and Krystabel make Zapiet a great plugin and service. I highly recommend it!
Thank you so much for your kind words, Marc — it truly means a lot. I'm really glad I could help and that we were able to get everything sorted out. We're glad to have customers like you, and I’m happy you're continuing with Zapiet. If you ever need anything else, don’t hesitate to reach out — we’re always here to support you!
-Jeanette
Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.
Hey Blair,
Appreciate your positive feedback! Awesome we got the local delivery rates appear on your draft order! Also, we got the Sami B2B lock is back in action on your live store, right where it belongs!
Feel free to message back anytime!
Warm regards,
Angelo
This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.
Thank you so much Allison for taking the time to leave this review, I really appreciate it!
I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store.
If you have any questions or need any further assistance, please do not hesitate to reach out.
Cheers,
Jessica
amazing help! super easy to follow
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google Maps API!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me (:
Leo
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨
-Jeanette
This app has cost us thousands in bugs
Update 27 Mar 2025:
Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own:
https://support.zapiet.com/rates-by-distance/en/articles/10923512-rate-calculations-when-using-subscription-apps
Best wishes,
Bogi
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Hi Boris,
Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues.
Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you.
Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved.
Kind regards,
Clemency
Their support is prompt
Hey there!
Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made!
Take care,
Angelo
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia,
Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative.
We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates.
Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed.
If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com.
Kind regards,
Ismail
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support