Avaliação geral
4,8
Pontuação por nível de classificação
  • 82% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
14 de novembro de 2023

Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!

Moon and Back Floral Design Studio
Reino Unido
Almost 3 years usando a aplicação
Questão respondida por Zapiet 16 de novembro de 2023

Thank you Aimee for your lovely review, I really appreciate it

Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future.

Warm regards,
Jessica

1 de agosto de 2023

Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it.

Mr. Logs
Reino Unido
Almost 2 years usando a aplicação
Questão respondida por Zapiet 9 de agosto de 2023

Hey Guys,

Thank you so much for taking the time to leave such a lovely review. It is great to hear now Zapiet- Rates by Distance has helped you charge delivery rates that suit your business!

Remember we are always here if you need any advice or assistance!

Best wishes,
Kitty

27 de julho de 2023

Jessica is the best! Helped me with my issue so fast! I would recommend this app to anyone especially if you are in retail.

TDF Furniture
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Zapiet 31 de julho de 2023

Hi there,

Thank you for your review, it is much appreciated

It was my pleasure helping you with the rates section of our Zapiet Rates by Distance app and ensuring your customers are charged accordingly.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

1 de dezembro de 2023

Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!

CupCakes Wien
Áustria
17 de novembro de 2023

Jessica is just the best. The zapiet team is always on point when it comes to their support and customer service. thank you. you all rock

StlBx Storage, Shipping Container Sales and Modifications
Canadá
Questão respondida por Zapiet 20 de novembro de 2023

Hi Sean,

Thank you for leaving such a lovely review

It was my pleasure chatting with you and helping you with our Delivery Rates by Distance app.

If you have any other questions down the road, please do not hesitate to send us a message.

All the best,
Jessica

Editado a 11 de abril de 2023

Excellent customer service! This team really listens to your issues and addresses and fixes any problem. Highly recommend this app if you have delivery radius.

The Bloom House
Estados Unidos
9 months usando a aplicação
Questão respondida por Zapiet 11 de abril de 2023

Hi Angela,

Thank you so much for your kind words and for taking the time to write a review

It was my pleasure helping you today with locales & rates for our Delivery Rates by Distance app that you have integrated into our Zapiet - Pickup + Delivery app.

Any other questions or further assistance, please do not hesitate to send a message.

Kind regards,
Jessica

22 de novembro de 2022

We've been using this app since forever and we absolutely love it. In all these years we've only had two issues and they were solved very fast. Jessica helped me today and she was amazing! Thank you Jessica!

dbakers Miami
Estados Unidos
About 3 years usando a aplicação
Questão respondida por Zapiet 23 de novembro de 2022

Hi Christian,

Thank you so much for your kind words and review.

It was my pleasure helping you today with our Delivery Rates by Distance & Store Pickup + Delivery apps.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

Editado a 22 de maio de 2020

Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.

Balloon Expert
Canadá
About 3 years usando a aplicação
Editado a 7 de dezembro de 2020

This app has been integral to my online store, Shopify's offering just doesnt cut it. And when I had issues with my delivery rates showing up after I started to offer shipping, I spent 4 hours with Shopify trying to help me and they got me nowhere but when Zapiet came in to help it was solved immediately! SO appreciate their competent customer service agents, especially Charlie!

taxaflora
Estados Unidos
Almost 3 years usando a aplicação
20 de agosto de 2020

Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!

Rosie's Gardening
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Zapiet 20 de agosto de 2020

Hey Rosie's Gardening,

Ronan here from Zapiet Senior support.

Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service.

We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered.

We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year.

Thanks again for your feedback!

Ronan