Avaliações (79)
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Great customer service and a very functional app! I look forward to working with Zapiet in the future.
Awesome to hear the app’s working well for you and that our customer service hit the mark! We’re looking forward to working with you too and supporting you every step of the way. – Thanks, Sam
I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place.
An excellent service and app
Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out!
Best wishes,
Bogi
Customer support is great
Hi Jon,
It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app!
If you have any questions or need any assistance down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
The app works with Shopify 2.0. The customer support is great! Very fast and happy to help with implementation in the store. I can only recommend this app!
Great to hear the app’s working smoothly with your Shopify 2.0 setup! Our support team’s always ready to jump in and help, so we’re glad the implementation went well. Appreciate the recommendation! – Thanks, Sam
J'ai utilisé cette application pour pouvoir mettre en place des frais de livraison par distance autour de notre boutique. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Bonjour,
Merci d'avoir pris le temps de nous laisser un commentaire, ce fut un plaisir de travailler avec vous. Je suis heureuse qu'avec Store Pickup + Delivery et Delivery Rates by Distance, nous ayons pu créer la meilleure expérience de paiement possible pour vos clients.
Si vous avez besoin d'aide à nouveau, n'hésitez pas à nous contacter à tout moment.
Meilleurs vœux,
Kitty
Their support is prompt
Hey there!
Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made!
Take care,
Angelo
Great Customer service they call me in the morning to resolve my problem. I would say they are best.
So glad to hear our customer service team could help resolve your issue quickly! We’re always here to make sure things run smoothly for you. Appreciate the kind words! – Thanks, Sam
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support
Really impressive support, high quality ! Thanks !
Hi there!
Thank you so much for leaving another fantastic review. It was a pleasure assisting you with setting up your rates in our Zapiet - Rates by Distance app. Please don't hesitate to contact us if you need anything else.
Best regards
Betty
Thank you so much for your kind feedback.
You can be rest assured that we are always ready to assist you in any way we can.
Muiz