Zapiet ‑ Rates by Zip Code
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Recensioni (65)
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For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!
Hi Stéphanie,
Thank you so very much for leaving such a lovely review for our Delivery Rates by Zip Code app
It was my pleasure helping you to streamline your operation and to make certain that the correct rates appear at checkout.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Phenomenal support, very helpful in getting everything properly configured, prompt and relevant replies to questions. I would highly recommend this app for your needs.
Hello Juhee,
Thank you for these kind words on our Zapiet - Rates by Zip Code app !
I'm really happy that we have been able to configure its integration with Zapiet - Pickup + Delivery to match your needs.
Don't hesitate to write us back, if there is anything else we can help you with.
Sandy
The support team get to you right away when there'sm an issue.
Hi there,
Thank you very much for your review!
I was glad to help you with the different zip codes and zones in our Delivery Rates by Zip Code app and making sure that the correct rates appear at checkout.
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
Jeanette just helped me change the name of one of my rate and she was really patient. Thank you Jeanette! Not only you made my day, but you also helped my clients navigate a better website. Thank you thank you Jeanette!
Hello Josée,
Thank you for kind words ! You're always welcome to write me back if there is anything else I can assist you with.
If I made your day, please note that you also made mine
All the best,
Sandy
The Zapiet apps are on the pricey side, but they offer the best functionality and customer service is great! We have tried other delivery and pickup apps, but Zapiet is the best fit for our needs. So for us, it's worth it!
Hey there!
It was really nice assisting you with our Delivery Rates by Zip Code and Pickup + Delivery apps today
Should you need anything else down the road do not hesitate in reaching back here, we are always happy to help out.
Best,
María
App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard,
I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again.
It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam
Had a problem with managing Zip Codes and chatted with Marija in support. She was amazing! Explained everything in detail and also helped in troubleshooting the issue and fixing it. 5 starts just for customer service they offer. The app is great too.
Easy to use App with great customer support! I used this app to target free delivery rates for particular postal codes. It worked like a charm after some help from the support :) The support was prompt, provided clear instructions, and helped with resolving my issue within hours. Thank you so much for this great looking App that was straightforward to setup.
Steph and Robert did really help us explaining how it works and helped us setting up with our shopify store. It is working as expected. Very easy to get in touch with them and they understood what we need and have suggested options. app looks very helpful .. Looking forward to using it more and more.
With Shopify not able to configure UK postcodes, this app and its advanced wildcard matching feature is perfect to make sure your delivery goes to the right postcode areas. The app is easy to understand and the support team were quick to respond and help with any assistance i required.
Thank you so much for the review! Our dev team is always hard at work with improvements such as this and this kind of feedback goes a long way for the whole team.
Stephane