絞り込む
-
評価順
I couldn't be happier with the support I received from the Design Packs Shopify App team. They went above and beyond to help me with an issue that, as it turned out, wasn't even related to their app. Their patience and kindness throughout the troubleshooting process were exceptional, and they didn't hesitate to spend hours working with me until we found a solution. Their responsiveness was impressive, reducing any downtime I experienced. It's rare to find a company that cares so deeply about its customers, and Design Packs has certainly set a high standard in both their product and their outstanding customer service.
In a world where great customer service can be hard to come by, Design Packs shines brightly. If you're looking for a Shopify app with not only fantastic features but also top-notch support, I wholeheartedly recommend them. They've won my loyalty, and I'm confident they'll continue to impress others with their unwavering commitment to their customers' success. Kudos to the Design Packs team for setting the bar high in the world of customer service!
Thank you so much for taking the time to leave us such a lovely review!
Your kind words mean the world to us, and we're delighted to have been able to assist you, even when the issue was unrelated to our app. Providing exceptional customer support is at the core of our values, and it's heartening to know that our efforts were appreciated. We truly believe that customer success is our success.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Love this app! This is the easiest way to add new content sections to your home page without hiring a developer. Works great with the Debut theme as well.
We so appreciate your review - thank you so much!
Design Packs has great templates for all types of your needs. I had a question to the support team and got great help from Anne! Highly recommend this app.
Well designed, very good performance (no impact on speed), very good support.
Above all, the team is very responsive, knowleadgeable and forward pushing.
As a recomandation, I wish that they will make more youtube videos so we can learn. By the way, their videos are amazing as well.
We appreciate you leaving this review and especially mentioning the video tutorials. Trudy has put a ton of work into creating them, so we're so glad that you find them helpful. Also glad to hear that our emphasis on performance has not gone unnoticed - we aim to release the most performant sections possible and are pushing forward with improvements every day. Please let us know if there's anything else we can do to help!
If you want to take your store to another level. Use this app. Support is there. It's easy and fast to learn. Great documentation. Checks all the boxes with what a great app should have. It's very user friendly but if you know just a little bit of CSS and HTML, you can really do a lot to make your store look the way you want without going back and forth with a developer. I would highly, HIGHLY recommend this app.
Extremely professional and amazing customer service.
They took care of all our request to improve one of the sections to our necessities and done it perfectly.
Thank you so much for this kind review - we appreciate you taking the time to let others know about your experience. It was great to meet you for the live demo and your modal popup looks fabulous on your store (complimented by the gorgeous product photography). Please don't hesitate to reach out if we can be of any assistance!
Design pack is the best Shopify App I've installed till date. I've spent a lot of money in getting customizations for my store via Shopify experts prior to installing this app but this app does all of it. Be it homepage sections or the pages. Next point to praise is their customer support. Not just Shopify apps but even other business out there should learn from them. Be it custom packs request or resolving issues, they are lightning quick and helpful.
Really good app with all the features and sections you need. Super easy to use and great customer support if you need any help. Thank you
We really appreciate you taking the time to share your experience with Design Packs! It's been a pleasure to help you on support - please don't hesitate to reach out if you have any future bug reports or questions. Thank you!
This is a must have app. I worked hard to create a shop with free templates however they are so limiting and time consuming. Extremely happy I installed Design packs, with their easy to use templates my shop is vastly improved my friends and customers are just wowed at the transformation. Design Packs it easy to incorporate necessary elements like trust, frames, videos and photos with my vision and layout throughout. The support provided by Design App staff is amazing, they are responsive and professional.
SUPERB customer service and theme support! I reached out for assistance with customizing one of their stock sections and Anne did a phenomenal job of tweaking it to my liking.
I was out of town, unable to insert the code snippets myself, and all I had to do was give her my Shopify collaborator code and she did all the leg work for me, saving me so much headache.
Not to mention, every single email I sent was responded to in under 10-20 minutes it seemed like.
Super amazing app & support team - I'd recommend this app to anyone looking to customize their theme.