InXpress Shipping Rates

Stay Far far Far away from this company. First, off nothing that they originally told me about pickups were true. This included the insurance being included in the costs of the shipment and delivery times of two days to Europe (France). Non of this was actually true.

The very first shipment I sent with InExpress and DHL, I actually had to call DHL to have my shipment picked up after several days of waiting for the pickup. While arranging the pickup I was told by DHL there wasn't insurance on the package. I ended up paying for that just to get it shipped and the package took well over 19 days to be delivered not the two to three days as promised.

I should've just used USPS which was a dollar more than the sending a shipment through InExpress and took only 6 days to be delivered.

On top of all the delays for pickup and delivery, DHL dropped the package broke the bottles inside and ruining the entire contents of the shipment.

How do I know this, My customer refused the package took photos and sent them to me of the wet exterior of the package. I did get the package back but I should've just had them destroy it. Nothing inside the package was salvageable ($150.00 loss which I insured) Also my customer told me the store owner called him asking him to come to pick up the package. They told him that the DHL delivery dropped the package off the top of his dolly. then he quickly left all packages at the store and left without the signatures as he supposes to do.

Now when it came to filing the claim, I talked to InExpress who said they would take care of this and asked me to send them the info. This was sent several times and now the claim is closed by DHL because I didn't send in the forms to DHL. I had actually spoken to DHL to get an update. DHL told me that they couldn't answer me because I wasn't the actual shipper InExpress was and I had to go through InExpress.

Save yourself the aggravation and hundreds of dollars, USE USPS, FEDEX or UPS. At least there you can talk to someone and get things resolved. USE InXpress and DHL at your own risk. Feel free to ask me, I have the correspondence.

UPDATED REVIEW (Originally 1/5): Initial setup was a large hassle due in part to unreliable communication with customer service drawn out over the course of three weeks. However, once you get past the setup, the shipping interface is unbelievably simple and the real-time updates make it about as easy as humanly possible for your customers. So far, worth the trouble it takes to get it off the ground.

Updated review...After a rough start, the app is working properly. We use Product Options by Bold and the two apps were having some issues with each other. After several patches/updates, things appear to be working properly. Customers see the accurate rates they need. Thanks to Corbin for all his help.

I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.

Helpful team and an easy setup process. We use DHL for international shipments and unless you team up with these guys its difficult to offer real-time shipping prices to your customers. We tried adding manual rates to all countries but this is beyond time-consuming. Highly recommend this group.

Don't waste your time, terrible customer service. They will over promise and under deliver. They couldn't even come close to my Shopify shipping costs. Not to mention you have to use their software to create the labels, it's time-consuming, costs more than Shopify, and works when it wants to. On top of that, top management likes to blame their issues on other people, never taking accountability. Don't waste your time or energy on this place.

I dpwnloaded this app a full week ago and still have not received a reply from this vendor. Am very disappointed, as I have used InXpress software independently in the past, and would have liked to continue using it under Shopify.

STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!

Easy to setup and customers get a pretty accurate quote.

i can't review the app as they've never even bothered to get back to me. I applied for an account over two weeks ago, and despite numerous emails to follow-up, I have never even received a reply. It's a shame, as the app sounds great but I'm not impressed with their customer service to say the least. Very poor