InXpress Shipping Rates

Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues.

Lots of new problems I never had:
1) customers complain about paying customs duties. Apparently they weren't charged when I used USPS.

1.5) customers seem to be overcharged for the customs fees. I think this has to do with how the description of the item is being pulled from shipstation. In a few cases, the customer has had to pay as much in customs duties as they paid for the product. Perhaps there is something wrong with what I'm doing. I wish I could figure this out, and I'm trying to. I wish InXpress could make this easier for me.

2) I think InXpress doesn't work so well with shopify and shipstation, there have been some errors there and confusion

3) DHL pickup people don't understand that these packages use paperless customs forms, so they sometimes reject the packages when I try to drop them off.

4) The time it will take to arrive is displayed at checkout. The problem is, it's way too fast, it's not accurate, so it sets wrong expectations, and there's no way to change it.

5) InXpress people send me to DHL customer service, which knows nothing about InXpress, so it's hard to get questions answered.

6) The shipments are SO EXPENSIVE that if something goes wrong, now I've got a lot more money invested in this problem. International shipments tend to have issues anyway, but since they are now 2-3 times more expensive than USPS First Class International (which is lame and super slow, but cheap), the risk is a lot higher.

7) I get invoices from DHL and they say I need to pay them. But they should be getting paid through shipstation. I've called about this a couple times and they haven't gotten back to me.

---

However, it is nice that shipments get there lightning fast. Perhaps if I can figure out why my customers are being charged huge customs fees and find a way to mitigate that, this will be a great option.

Must have for any shopify store shipping product internationally. Huge savings on DHL and great customer support!

Several times a week we are asked if we offer DHL as an option for international shipment. Before InXpress, the only way to offer DHL to our customers at checkout was to manually add rates in Shopify for each country that we shipped to. Doing this would have been extremely time-consuming as you would have to customize each rate for each country while factoring in the weights and dimensions of your products. With InXpress, you can enter shipping dimensions and it automatically calculates real time rates while taking into account your dimensional weights. With UPS, we had to make a lot of manual adjustment to try to get rates to reflect shipping dimensions. In the end, we found this to be pretty impossible to get right for each country with UPS.

This app has made our customers very happy and my life so much easier! Setup is extremely easy, integration is flawless, the customer support is awesome and we’re saving ourselves and our customer a ton of money. For anyone looking to expand their customer base internationally, InXpress is the way to go!

Integrating DHL Discounted Shipping by InXpress was effortless, seamless, and has truly elevated our quality of service to the thousands of international customer we cater to every year. We are now able to offer real time quotes from the world class, respected carrier DHL. Combined with ShipStation we were ready to start shipping using DHL within minutes. I highly recommend InXpress. Five stars all around.